Knowledge Management Solutions Provider, KPSOL.com, Now Includes The Latest In The Knowledge Management Arena

Online, March 6, 2011 (Newswire.com) - In this modern age of information technology, it is imperative for businesses to focus on the entire process of creation and discovery of knowledge, as well as the dissemination and utilization of it.

A leading provider of Knowledge Management tools and services that are critical in every business, KPS advocates that Knowledge Management is key to improving customer service. In particular, Call Centre knowledge management provides rapid access to relevant information thereby reducing customer call durations and call escalations while increasing first contact resolution while ensuring consistent, accurate solutions are provided.

KPS develops and markets Universal Knowledge (Universal), a Knowledge Management tool featuring intelligent search, expert escalation and content and document management features. Universal can be deployed to customer service staff, internal intranet users, external customers and partners, who are then able to access vital knowledge quickly and easily through a simple-to-use, natural language interface. This KPS product integrates easily with IT Service Management (ITSM), call logging and CRM applications.

KPS' website, KPSOL.com, has undergone a recent makeover to include a blog. Using this section, KPS aims to keep visitors and customers abreast with updates, reports and news on Knowledge Management systems. Posts on this blog cover such topics as data information management, data migration and many others.

Reaping the benefits of KPS services, the Chief Technology Officer at Lagan Technologies enthuses at KPSOL.com: "We are delighted to be working with Knowledge Powered Solutions (KPS). With their software embedded within our Enterprise Case Management solution (ECM), we are able to offer our customers rapid access to relevant, timely information through the use of a powerful, easy-to-use Knowledge system."

KPS works with over 150 organizations worldwide including ADP Dealer Services International, Wokingham Borough Council, Steria, Credit Suisse, First Data and Greggs, as well as Transport for London, the City of Minneapolis, the City of Toronto, the Aberdeenshire Council and many others.

Implement Knowledge Management solutions and expect a rapid ROI with savings benefits for your business. Visit http://www.kpsol.com today for details.