Largest Financial Institution in US Chooses LiveLOOK as Enterprise Co-Browse Partner
LiveLOOK has been chosen by the largest financial institution in the United States as their enterprise-wide standard for co-browse technology.
Online, March 20, 2013 (Newswire.com) - LiveLOOK announced today that it has been chosen by the largest financial institution in the United States as their enterprise-wide standard for co-browse technology.
LiveLOOK's technology was selected based on a proven ability to deliver bank-hardened secure architecture, industry-leading customer privacy options, and ease of use. LiveLOOK's co-browse technology suite has already enabled this industry giant to create a better customer experience, improve customer satisfaction scores, improve first call resolution rates, and reduce call handling times. Due to this extraordinary success, the organization has chosen to expand its relationship with LiveLOOK to deliver state-of-the-art customer collaboration technology throughout the enterprise.
"We're pleased to have been selected by this prominent brand as its enterprise standard for co-browse technology," said Chris Czekaj, LiveLOOK's Senior Vice President of Sales & Marketing. "We look forward to expanding co-browse capabilities with key new enhanced features such as mobile based co-browse, and continuing to transform customer engagement at this innovative banking institution."
LiveLOOK continues to rapidly grow in the financial services vertical due to its patented security options, including limitations on agent view to specific web pages/domains, specific on- or off-browser content, and masking of sensitive fields on a page.
About LiveLOOK
LiveLOOK is the industry leader for enterprise co-browsing and real-time collaboration technologies. LiveLOOK's product suite enables instant-launch, mobile-friendly and universally compatible visual sharing through an innovative, patented approach to co-browsing technology. Companies incorporate LiveLOOK's solutions into customer experiences and online sales strategies in order to guide customers through resolution of service issues and completion of purchases. For more information, visit www.LiveLOOK.com
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Tags: co-browse, Collaboration, financial, industry, institution, LiveLOOK, partner, Service, technology
