Live Chat Enhances Customer Service For Car Rental Site

Online, November 29, 2010 (Newswire.com) - In a first for the Australian car rental industry, DriveMyCar Rentals announced today the launch of 'live chat' on its website to enhance customer service capabilities.

Users on the DriveMyCar Rentals website can receive prompt help by clicking on the 'Live Chat' button on their screens, connecting them with an agent who can answer their questions online.

Through smart technology, the website also detects users who need additional support by offering assistance when customers have been on the same webpage for more than two minutes.

DriveMyCar Rentals is a revolutionary Peer to Peer (P2P) car rental company that facilitates private car rentals, connecting individual car owners with drivers who can rent their cars - allowing cheaper rentals and enabling car owners to make money on their unused asset.

While the live chat concept is not new, few companies currently use this to enhance their customer service capabilities.

Commenting on the new feature, Daniel Noble, owner and founder of DriveMyCar Rentals said: "Live chat will help customers who are unsure about the process of peer to peer rentals and connect them with a live agent based in our head office in Sydney who can provide instant answers to questions that may arise."

DriveMyCar Rentals live agents are available to chat with potential customers Monday to Friday between 9am and 5pm.

For more information or to try out live chat, please visit:
Website:www.drivemycarrentals.com.au.