Logan County Emergency Operations Center Implements MicroAutomation's NG9-1-1 Solution

CENTREVILLE, Va., July 20, 2018 (Newswire.com) - The Logan County Emergency Operations Center, located in Logan County WV, seamlessly migrated to MicroAutomation’s Next Generation 9-1-1 Solution, Omni911. Logan County signed a contract with MicroAutomation in May 2018 and had an urgent need to replace a legacy system that was not meeting the County’s needs.

"MicroAutomation implemented their Omni911 solution in record time,” stated Ted Sparks, Director, Logan County Emergency Operations Center. “We had an urgent need to replace our legacy solution and wanted to ensure that we plan for a seamless migration to our NG9-1-1 solution. The MicroAutomation project team put my mind at ease from the beginning, and I was confident that this would be a project that we can all be proud of. Omni911 is highly configurable, and it allowed us to create a familiar user environment that allowed our users to transition seamlessly to the new solution. We look forward to having a lasting relationship with MicroAutomation."

We had an urgent need to replace our legacy solution and wanted to ensure that we plan for a seamless migration to our NG9-1-1 solution. The MicroAutomation project team put my mind at ease from the beginning and I was confident that this will be a project that we can all be proud of. Omni911 is highly configurable and it allowed us to create a familiar user environment that allowed our users to transition seamlessly to the new solution. We look forward to having a lasting relationship with MicroAutomation.

Ted Sparks, Director, Emergency Operations Center, Logan County, WV

MicroAutomation, a leader in the public safety marketplace, developed and implemented Omni911, a software-based NG9-1-1 solution. Omni911 is NENA i3 compliant, ICE validated and will work seamlessly within any legacy or future PSAP environment. Purpose-built, MicroAutomation’s software-based solutions provide a complete suite of call-taking and emergency response functions that comply with the evolving NENA i3 standards. Reinforced by MicroAutomation’s 24x7x365 support, these systems are built to scale and evolve with the increasing demands facing emergency operations centers of all types and sizes.

“We are pleased to establish a partnership with Logan County,” says Faysal Tay, MicroAutomation’s Vice President of Emergency Operations Solutions. “Logan County needed a solution urgently to replace their legacy E9-1-1 system. Our focus was to deliver a solution expeditiously that is configured the optimum way to create easy-to-remember workflows, so the Logan County team can focus on what they do best, delivering critical 9-1-1 services. Together we were able to cut live to our Omni911 solution in only six weeks.”

About MicroAutomation

For 25+ years, MicroAutomation has focused on delivering impactful contact center and user-defined 9-1-1 solutions that provide our customers with reliable, flexible and cost-effective technology. MicroAutomation’s E-911 and new NG9-1-1 PSAP solutions are proven, powerful, and reliable -and are certified by the DoD Joint Interoperability Test Command (JITC). MicroAutomation is an active contributor and participant of the NENA standards committees defining the standards for NG911, and an active participant in NENA’s Industry Collaboration Events (ICE) to ensure interoperability with other NG9-1-1 products.

Source: MicroAutomation