Magellan Solutions Goes Global With Order Taking Services

Online, May 24, 2010 (Newswire.com) - Magellan Solutions Outsourcing Inc., an expanding Philippines-based customer call center, is targeting more small and medium businesses around the world seeking to outsource their order taking services.

"Order taking is ideal for small and medium businesses offering a wide variety of consumer goods," said Fred Chua, the chief executive officer of Magellan Solutions Outsourcing Inc. "It can be perfect for service-oriented enterprises."

Magellan Solutions has been positioning its order taking call center service to the North American markets. The company today is looking for businesses that are in English-speaking countries. Chua said that the growth of the small business segment has been exploding across the globe. "We realize it is good to reach out to businesses that want to have an outsourced customer service. These businesses today are as diverse as flower shops, pet grooming and supplies, confectioneries, specialty food, insurance and pizza delivery. The potential for growth is tremendous."

Chua said one of the advantages of hiring an outsourced order taking call center is its flexibility. Magellan Solutions is known for customizing its services according to the client's specific requirements. The call center can synchronize its operations with the client's business hours or set it up as a 24/7 support. "Businesses can have more front-liners using a call center for order taking without hiring additional staff. Real-time interaction provides a high degree of successful sales, real-time customer service and instant feedback," Chua said.

Order taking is one of the services offered by Magellan Solutions. The company also provides inbound and outbound calls such as reservations, market survey, lead generation, telephone answering services, telemarketing, live and e-mail chats, and more.