Mike McClelland Joins Servion; All Set to Empower US Operations
Princeton, New Jersey, January 5, 2016 (Newswire.com) - Sevion Global Solutions announced today that Mike McClelland, a technology services pioneer, will be coming on-board as a Vice President of Enterprise Delivery for operations in the US region. In this role, he will responsible for service delivery operations in Servion’s enterprise services line of businesses.
Mike brings with him over 20 years of thought leadership in technology implementation and service management in Health Care, Finance, Software and Telecommunications industries.
“As a customer service stalwart and a multi-domain veteran, Mike brings in the technology edge that will help us strengthen our service delivery capabilities in US operations. We are very pleased to have him on-board,” said Balakrishnan Kavikkal, CEO and Co-Founder, Servion Global Solutions.
Prior to joining Servion, Mike was a Senior Vice President at ClickFox where he had led their project management, global support, sales engineering, information architecture, and information security teams. He has also held technology service leadership positions with NICE Systems and MCI, having focused on telephony deployment and integration with Avaya, Aspect and Nortel.
Mike holds a Bachelor’s degree in Managerial Science from National Louis University. He resides in St. Louis, Missouri with his wife and daughter.
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Tags: Contact Center, Customer Experience, Information technology