Miratel Solutions A Toronto Based Provider Of Lottery Management Services Celebrates Ten Years Of Client Dedication With Revamped Website Launch.

Online, July 20, 2010 (Newswire.com) - Miratel's goal was to provide valuable call centre services to the charitable lottery market in an ethical, professional and cost-effective manner. The founding partners of Miratel were passionate about servicing this growing niche market with integrity and diligence.

Since then, Miratel has become known as an industry leading lottery management centre providing end-to-end solutions including inbound and outbound call centre, eCommerce, finance management, mail fulfillment and draw control. Miratel have completed over 100 lotteries and proudly played a role in helping raise hundreds of millions of dollars on behalf of many important charitable organizations.

Due to their extensive service umbrella and stellar reputation, they continue to grow their for-profit client base however lottery management remains their core competency. We discussed the anniversary with the co-owners Tracy Ritson and Angela Puzzolanti.

A ten year anniversary provides a great opportunity to reflect, what brings the most pride?

Many things...first and foremost, we are proud of the clients we have had the privilege to work with over the past 10 years and the very worthy causes we serve and support. Also, our amazing employees who arrive ready to give their all every day, sharing this journey with them has been an honour. Finally our Corporate Responsibility, from the beginning to the present our goals and mission have remained true. We still retain that same commitment to the highest standards of integrity, workplace conduct and business ethics. We take great pride in our social justice mandates and green initiatives and relish now being recognized as a "green" call centre.

How do you feel the call centre industry has changed most and how have you responded?

The biggest change would be the shift of larger corporations to low-cost call centres overseas. However, companies have since realized that they sacrificed customer service, acknowledging that customers often felt frustrated when forced to communicate with an overseas vendor. It's also incredible to look back at the last ten years and see how technology has changed and how streamlined processes continue to become as a result. It's exciting to think how that will continue to evolve.

What has been the key to your success and growth?

It would have to be our commitment to high service standards and customer satisfaction with every interaction. We treat our customers like gold - precious valuables that we nurture with every connection. Each day is a new opportunity to prove ourselves and be at our very best. We believe in setting high goals and consistently challenging ourselves. We're flexible, honest and never over-promise nor under-deliver. All of these attributes have been key to our success and growth, made possible by our extremely talented and highly motivated employees. We have an exceptional team that is focused, dedicated to going above and beyond and take great pride in their work.

Miratel initially provided inbound call centre services to charitable organizations in support of their lottery fundraising campaigns. As their reputation for service excellence grew so did their service umbrella offering a full-service call centre, eCommerce and letter shop mail house. Although they do serve numerous for-profit businesses, their core competency has remained lottery management. To support their unwavering commitment to high service standards and customer satisfaction, Miratel has compiled the perfect blend of people, technology and methodology that continually exceed projected goals.

About Miratel Solutions
Founded in 2000, Miratel is an industry leader in providing end-to-end managed services including inbound and outbound call centre solutions, eCommerce and letter shop mail facilities. Miratel has the capacity to manage projects that vary greatly in size and duration with flexible, robust technology and an expansive and highly skilled team. Miratel was founded with a commitment to the highest standards of integrity, workplace conduct and business ethics and we are proud to operate under those same principles today. Miratel is dedicated to remaining a leading green call center and making a lasting, positive difference in the world. Miratel services are available 24 hours a day, 365 days a year via online, email and telephone. For more information and to view our corporate video, please visit www.miratelinc.com.