Newly Formed Contact Center Consulting Group Offering Customer Experience Management Focus

Online, October 6, 2010 (Newswire.com) - Now serving the different companies in the multitude of industries who engage with customers via a contact or call center is CEM Professionals. CEM Professionals is a majority female-owne, newly formed consulting group with extensive experience and expertise. The consultants have the tools for success, and have experience in contact and call centers, as well as previous consulting experience, and understand how to best bring value and positive results to their clients' businesses. These ICMI certified consultants and trainers are able to bring their tools to your contact center, and help you move your customers from satisfied to loyal advocates.

Customer Experience Management is not just a buzz phrase. It is an indicator of success and longevity. CEM Professionals is focused on the customer experience, but don't let that fool you. What prevents good customer experience? It can be less than obvious, such as outdated technology. Maybe the challenge is less-than-optimal methods for attracting and retaining the best employees. Is it workforce management or service-level performance? All of these contribute to the level of customer satisfaction and the success of your company, and CEM Professionals has solutions to all these issues.

In addition to Customer Satisfaction, CEM Professionals offers services such as Mystery Shopping & Competitive Benchmarking, Talent Acquisition & Employee Retention, Workforce Management Optimization, Customer Experience Management Assessments focused on building on strengths and decreasing weaknesses, as well as our soon-to-be released contact center agent and supervisor training. All of these services are customized and created specifically for individual needs.

Visit cempros.com to find resources for your company. Whether you are a utilities company, a retail company, a financial company, a hotel, an insurance company, or something less defined, CEM professionals can help you find success.

Check out the new resources and links we are adding daily, and the addition of strategic partners who have industry insight, such as author and blogger Greg Levin. A forum is being added so that you can discuss issues with industry professionals, and get feedback from our experts. We will be adding a blog to share our insights and observations. And don't miss out on our brief newsletters filled with tips and ideas. They promise to be a resource and not a nuisance.

Contact CEMpros through their website, www.cempros.com, or email [email protected], or call Sarah Stalker directly at 785.424.3058 .####