Offshore Call Center Seeing Strengthening Economy

Online, April 19, 2010 (Newswire.com) - Call center outsourcing firm, HRS Offshore Telemarketing, is seeing growth in its telemarketing and lead generation business. Offshore Telemarketing had provided telemarketing and appointment setting outsourcing from their call center in the Philippines. The telemarketing company has not increased its marketing spend, but has seen a spike in business nonetheless. "The falling unemployment rate in the US definitely seems to be helping", said public relations manager Christopher Warren. The US economy created 162,000 jobs in March according to a report issued earlier this month. The unemployment number is directly tied to HRS business, as fewer job seekers translates into an increase in demand for their services.

HRS opened a call center in the Philippines prior to the near collapse of the global banking system. They have provided voice related services including telemarketing, customer service, lead generation, and appointment setting to clients in the United States, Great Britain, and Australia. The company is optimistic that a strong economy will lead to strong business moving forward.

"We expect increased demand in business services to lead to an increase in demand for consumer services", Warren continued. The uptick in business has been primarily centered around telemarketing outsourcing. Businesses seeking B2B appointment setting and lead generation account for the majority of new business. HRS expects an increase in demand for customer service agents as the US consumer continues to strengthen. As businesses see increased orders for products and services they will need representatives to handle customer service questions. "You don't need customer service if you don't have any customers", said Warren.