Online Ticketing System In DOT NET Technology

Online, September 12, 2011 (Newswire.com) - At SPEC INDIA we sincerely believe in thorough, concrete and clear communication for any project that we undertake. Taking the same philosophy forward, SPEC INDIA created an excellent web based Online ticketing system. A salient feature of this web based application is that it allows managing and monitoring Service Level Agreements (SLA) in a very intuitive manner and provides excellent MIS Reports including Red, Amber & Green summary (RAG Summary as all Support & Project Managers would know it).

A web based application, created in Microsoft Technologies, that allows users to create tickets online, sends email notification of tickets posted, allows users to post and review ticket status for tickets, generate various MIS on tickets.

Some of the key features:

.Manage multiple companies
.Create a Helpdesk request
.Categorize requests based on application, priority, and category
.Automatic email notification
.Keeps communication history
.Change/Release Management
.Ability to Mass copy and update
.Automatic Escalation based on SLA matrix
.User defined security
.Generate reports
.Web based Admin Control Panel
.Configure and Manage multiple projects
.Track and Manage tickets of several projects

Some of the benefits:

.Excellent tool for any Support project / process
.Capture entire support life cycle
.Easy deployment
.Easy ticket tracking and analysis
.Quickly diagnose and resolve issues
.Multiple users per company / project

This application has been developed using Microsoft technologies like

.ASP.NET
.Internet Information Server (IIS)
.C#.NET
.AJAX
.Java Script
.MS SQL Server 2005

SPEC INDIA is in the process of creating a new browser based Rich Internet Application of this Online Ticketing system in Microsoft Silverlight technology, which shall provide an even more rich and intuitive interface for the users of the applications. The Microsoft .NET Framework has an established track record as a robust, reliable and versatile software development framework.

SPEC INDIA adopted the Microsoft .NET platform since its inception in the software development arena. Our professionals have extensively worked in ASP.NET, Silverlight, WCF, WPF, MOSS, SQL Sever and LINQ, while developing n-tier applications with in-depth implementation of MVC (Model View Controller) or Entity Framework.

Cumulatively, our development team has worked on the Microsoft .NET platform for over 75000 man-hours.