OpsGenie Leaps Forward in Analyzing and Reporting All Aspects of Incident Management

FALLS CHURCH, Va., November 28, 2017 (Newswire.com) - OpsGenie, the leader in DevOps and ITOps incident response orchestration, announced today that powerful data visualization and analytics has been added to their SaaS-based alert and on-call management product offering. Powered by Looker®, the new reporting capabilities drive business value by empowering OpsGenie users to:

1. Gain data-driven insights on system and operational efficiency.
2. Identify bottlenecks and weak areas in their systems.
3. Evaluate teams’ and individuals’ productivity and incident response efficiency.
4. Optimize their on-call policies, assist them with resource planning and balancing workloads.
5. Discover incident response patterns and improve processes and systems for future incidents.

“Our customers are looking to OpsGenie as a solution which will not only help them respond to incidents effectively but guide them to build and staff better systems and strategies,” says OpsGenie CEO Berkay Mollamustafaoglu. “We turned to Looker for the solution. The powerful visualization and analytics capabilities combined with OpsGenie’s robust logging will help companies get real value from their incident response data.”

As both a user and a partner, we believe this new functionality is a big leap forward in evolution for incident management.

Colin Zima, Chief Analytics Officer | Looker

OpsGenie customers are able to take advantage of smart analytics to show common trends such as Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR). With a click, they are able to drill down into the data, finding specific information related to a group of incidents or responders.

“All the information is at your fingertips,” adds Mollamustafaoglu, “and the powerful visualization and analytics capabilities enable you to look beyond individual events and understand the complete story, building dashboards that expose key trends and hidden patterns which provides insight on ways to improve processes and systems.”

In addition to the powerful visualization tools, the new reporting accelerates sharing and collaboration. Users can export the data in a number of formats and even automatically publish and email PDFs of the dashboards on a regular schedule.

“We are excited that OpsGenie has chosen Looker to power the data analysis and reporting within its product,” says Colin Zima, chief analytics officer at Looker. “Our embedded solution, Powered by Looker, makes it easy for companies to deliver deep insights to their customers and clients. As both a user and a partner, we believe this new functionality is a big leap forward in evolution for incident management.”

The new functionality is immediately available to both subscribed customers as well as users who have signed up for a free 14-day trial.

For more information about OpsGenie's new analytics and reporting capabilities, watch this video or read our blog post. For a private briefing, images or video embed codes, please contact [email protected].

About OpsGenie 

Trusted by development and operations teams in over 2,500 organizations worldwide, OpsGenie provides solutions for alert and on-call management enabling companies to effectively respond to their IT/DevOps issues. OpsGenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. The company is headquartered in Falls Church, Virginia, with offices in Boston, Massachusetts, and Ankara, Turkey. Learn more at http://www.opsgenie.com.

Source: OpsGenie