Psytechnics Receives Internet Telephony® Magazine's Twelfth Annual Product of the Year Award

Online, February 22, 2010 (Newswire.com) - Portsmouth, NH - February 22, 2010: Psytechnics announced today that Technology Marketing Corporation's (TMC®) Internet Telephony magazine has named Service Desk Manager as a recipient of its 2009 Product of the Year Award.

Psytechnics' Service Desk Manager is an enhancement to its award winning Experience Manager solution. Service Desk Manager enables level one service desk staff to quickly and easily identify and acknowledge IP voice or video call and service quality incidents, providing the necessary data to facilitate escalation to the right support group for immediate, right first time resolution.

"Service Desk Manager is essential for service providers and enterprise IT organizations as they strive to improve service management efficiencies, operating proactively rather than purely reactively," says Anthony Finbow, Psytechnics' CEO. "Service Desk Manager allows service desk staff to identify the types of problems IT users are having with IP voice or video services and readily escalate them to the right team within the support organization. This helps improve end user satisfaction and experience, which is critical in our industry to drive confidence in the acceptance and adoption of new technologies."

"Internet Telephony is proud to grant Psytechnics a 2009 Product of the Year Award for their Service Desk Manager. Psytechnics has proven its commitment to quality and excellence while addressing real needs in the marketplace," said Rich Tehrani, CEO, TMC. "We're happy to recognize and honor Psytechnics for their development of IP communications technology. We look forward to more innovative solutions from them in the future."

A complete list of Product of the Year winners is published in the February 2010 issue of Internet Telephony magazine, (www.itmag.com). Internet Telephony has been the authority in IP communication since 1998™.

For more information about TMC, please visit www.tmcnet.com.