Ron Kaufman's Secrets Of Superior Service! Worldwide Successful Seminar - LIVE In Mumbai.

Online, March 2, 2011 (Newswire.com) - Millions have benefitted from Ron Kaufman's - author of the bestselling UP Your Service! series of books; speeches and workshops across the world. In a joint collaboration by The Ideas Exchange and The Right Selection Group, Ron, the inspiration to many to become a 'custompreneur' was brought to an exclusive Indian audience.

Over 1200 customer service professionals from across India had an exclusive opportunity to learn from the leading Customer Service writer, thinker and presenter in the world today during a whirlwind 5 day 5 event tour of Mumbai at the India Fashion Forum, BNI Director's meet, All India Annual BNI Conference, Service Leadership Workshop and the Secrets Of Superior Service Seminar.

Ron believes that India is going to be the largest service economy in the world and having superior service is what will differentiate you from 1000's of other competitors. "You want to surprise them with an unbelievable degree of service," reiterated Kaufman as he inspired attendees with his high-energy speeches and workshops with participation from leading organisations like:

ACG Pam Pharma Technologies, Dr Batras, Bajaj Electrical, Becton Dickinson India, Bharti Airtel Ltd, Bharti AXA Life Insurance, Birla Sun Life Insurance Company, Cairn Energy India , Caliber Point, CNBC, CEAT Ltd, Centum Learning Ltd, Citibank, Datamatics Global Services Ltd, DHL Lemuir Logistics, DSP Black Rock, Economic Times, Eureka Forbes Ltd, Four Seasons Hotel, Garima Global, Godrej Properties Ltd, HDFC Ltd, Hindustan Unilever, Hiranandani constructions, HPCL, HSBC India IDBI Bank Ltd, Infrastructure Development Finance Company Ltd, Jet Airways India Ltd, Peak Performance, Persona Power, Interlabels Industries (P) Ltd, ITC Hotels Division, JM Financial Services, JSW, Kyros Consultancy, Lakshmi Machine Works Limited, Landmark Group, Marks & Spencers, Motilal Oswal Securities Ltd, Oberoi Mall, Peninsula Group, PharmaPoint, Philips Electronics India Ltd, Reliance Mutual Fund, RewardPort, Reliance Broadcast Network Ltd, Sandstone Capital, Sheth's Investment Consultancy, Siemens, Spencers, Standard Chartered Bank, Transearch, Tekno Point Multimedia, Titan Industries Ltd, TNT India Private Ltd, Trent, Triumph, UTI AMC Ltd, Vodafone, Voltas Limited, Yes Bank...

Rated one of the "Top 25 Who's Hot" speakers by Speaker Magazine, Ron has been presenting powerful insights and global best practices from working with clients on every continent for more than twenty years. His obsession with results and practical action, and extensive experience across industries, are distilled into proven methodologies to help clients consistently upgrade service performance and improve service culture.

Participant inputs from his recent engagements includes:

Service is about creating value for someone else.
Pradeep Pillai, Titan

To give superior service we need to create value for our customers and you need to do more than expected to build a powerful partnership.
S. Chandresh Rao, Voltas Ltd

This session was a breakthrough as we learnt how to explore new opportunities by doing simpler things.
Aamir Mukadan, Citibank

I learnt that there is always scope to do things better than the last time I did it thanks to the Secrets of Superior Service seminar.
Sunil Aryamane, IDFC

In Ron's words, delivering unbelievable customer service comes above delivering an expected or desirable customer service. It's about doing something that's customers don't expect, in turn getting them to talk about to with their friends.

Ron's high-energy interactive seminars educate, engage and motivate audiences and help them keep their customers happy, loyal and coming back for more! His repeat clients include Fortune 500 companies, government agencies and industry associations across sectors. He has also created history-making events on the Great Wall of China, the Capitol Mall in Washington DC, and at St. Basil's Cathedral in Moscow. He has been featured in the New York Times, the Wall Street Journal and LIFE Magazine.

You can also now discover how to:

• Fly Over Customers' Rising Expectations,
• Climb the Stairs to Unbelievable! Levels of Sales, Service & Achievement,
• Strategically and Tactfully "Manage" Customer Expectations,
• Bounce Back! through Effective Service Recovery and
• See the World from Your Customers' Point of View.

To know more contact Vikas Vij, MD, The Ideas Exchange at [email protected] or call 0091 22 6171 3201.