SAS DFW Prioritizes Customer Service and Team Training

Dallas, Texas, February 24, 2015 (Newswire.com) - “Customer service is one of the most important aspects of our work at SAS DFW,” said Jon, the company’s director of operations. “We’re always meeting new customers and training our team to connect with them as effectively as possible. Building lasting personal relationships is the highlight of what we do as well as the reason we are able to successfully implement so many campaigns.”

Jon’s investment in team development relies on an approach that pairs newer team members with more experienced professionals to help them supplement their existing skills with industry-specific knowledge. He and his colleagues ensure that everyone in the firm maintains the confidence necessary to deliver high-end initiatives that line up with the latest trends to achieve remarkable results for the brands they promote.

"Not only does team training help us identify top performers, but it is also a great way to strengthen bonds".

Jon, Director of Operations

Lately, the team has been focused on improving its dynamic marketing and sales methodology. More specifically, they are training to increase communication and customer service. This also includes tips for effective organization, leadership, and time management. “Not only does team training help us identify top performers, but it is also a great way to strengthen bonds,” Jon stated. “We also plan to set goals for future trainings to occur on a monthly basis.”

SAS DFW Shares Effective Customer Service Tips

“The cost of acquiring new customers is roughly five times as much as it is to keep current ones,” Jon continued. “Generating loyalty is clearly more lucrative, and research indicates that consumers make purchasing decisions based on their emotions. That’s why we at SAS DFW work so hard to establish meaningful relationships with the public. We do our best to anticipate needs and exceed them consistently.”

According to Jon, there are numerous techniques to providing stellar customer care. He and his colleagues, for instance, are dedicated to offering the most unique and memorable experiences possible to those they serve. “We also take great care to respect our customers’ opinions, as well as their time,” he concluded. “Of course, we measure their satisfaction and engagement, too. I would also suggest that business leaders make sure to differentiate their brands from their competitors’, to maintain healthy cultures within their organizations and to build teams that fit well within those cultures. These are the basic tenets of exemplary customer service. Once you put them in place, you will be well on your way to retaining loyal customers and, subsequently, long-term business success.”

About SAS

SAS is a new experiential marketing firm in San Antonio, Texas. Established on the belief that a personal approach to advertising is more effective than conventional indirect models such as television or billboards, SAS has already signed several prestigious clients based on its chosen techniques. The leadership of the firm will be providing intensive training to all new marketing specialists to ensure a rapid deployment of all new campaigns that aim to drive growth for brands seeking to break into new markets.