Simpay Continues Unprecedented Growth & Profitability With EOS Adoption

Transformative Approach to Operational Excellence Fuels Growth
Lazaros Kalemis, Simpay CEO & Co-Founder

As the third quarter of 2024 closes, Simpay is reporting continued growth and profitability. Apart from increased revenue from net new sales and acquisitions, the company cites its ongoing adherence to the EOS Framework as a growth driver. 

The EOS Framework has helped Simpay establish a cohesive company vision, high-level organization-wide goals, and the actionable steps required to make it easier for each channel, department, and team to understand their roles and responsibilities. This focused approach has resulted in better resource allocation and more efficient operations.

CEO and co-founder Lazaros Kalemis says, “We’ve seen tremendous changes across our entire organization with respect to accountability and ownership. With EOS, each employee, from the C-Suite to our Executive Leadership, through our managers and team members, is assigned specific goals and key performance indicators (KPIs). This clear delineation of responsibilities fosters a sense of ownership and accountability. When everyone knows exactly what they are responsible for, it becomes easier to track progress and address any issues that arise. Accountability is further reinforced through regular check-ins and performance reviews. By maintaining open lines of communication and providing timely feedback, we ensure that everyone remains aligned and motivated to achieve their targets.”

This culture of ongoing evaluation and refinement guarantees that Simpay remains agile and responsive to changing market conditions. It also encourages innovation, as team members are constantly looking for ways to enhance processes and deliver better results.

“Over the past three years, we’ve gone through more than 16 different implementation and training sessions. That’s about one session every two months and it includes practically everyone in our company. The sessions focus on goal setting, refining processes, understanding performance reviews, moving our metrics, you name it,” says Kalemis.

Kalemis urges entrepreneurs, CEOs, and business owners to look at his experience with EOS. “Simpay is nearly 25 years old, but these last five years have been the most exciting of my career and, in large part, it’s due to our adoption of EOS. Just implementing the concept of ‘Right People, Right Seat' helps us uncover and resolve significant issues. Wrapping our arms around the most important data, that actually impacts our bottom line, helps provide transparency and drive more accountability. Our entire company is markedly better at prioritizing, taking on only the most important projects, and really getting them done versus taking on way too much and not getting anything done. We’re fundamentally a different company today.”

About Lazaros Kalemis

Lazaros Kalemis is Greek-American businessman, two-time cancer survivor, father of four daughters, and payment industry entrepreneur. Ernst & Young LLP named Kalemis an Entrepreneur Of The Year® 2024 Greater Philadelphia Award winner. Entrepreneur Of The Year is the preeminent competitive awards program for entrepreneurs and leaders of high-growth companies. He co-founded Simpay in 2000 to provide payment acceptance solutions to small businesses. Simpay started in a one-bedroom apartment above his parents' pizza restaurant and today works with tens of thousands of business owners across the United States who use Simpay’s Total Business Solutions platform.

About Simpay

Simpay is a Trevose, Pennsylvania-based Fintech company, providing integrated payment acceptance, Human Capital Management services, commercial insurance coverage, and growth tools for businesses across North America. Simpay delivers on its vision to provide clients with a 360° Total Business Solution, encompassing virtually every stage of a business’ life cycle. Since our very beginnings in 2000, our commitment to simplicity, quality, and transparency has been the basis of everything we do.

For more information about Simpay, visit www.simpay.net or email [email protected].

Source: Simpay

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