Social Media Analyst Dr. Natalie Petouhoff Leaves Forrester Research, Inc

Online, April 1, 2010 (Newswire.com) - Los Angeles, CA - Social Media Analyst, Dr. Natalie Petouhoff, announced that she has left Cambridge, MA-based Forrester Research, Inc.

"Working at Forrester was a wonderful opportunity, a fantastic experience, and I want to thank all of the top-notch people that I met there," stated Petouhoff, a senior analyst on social media and customer service.

Petouhoff provides guidance in today's fast-changing world of social media. Her focus is in collectively providing a holistic approach for Public Relations (PR), Marketing, Customer Service, Customer Relationship Management (CRM) as well as to provide the same strategic data collected in the social net to back-office professionals in engineering, manufacturing, quality, purchasing, billing, etc...

By incorporating the voice of the customer from the social net to all departments, companies are able to transform not only the customer's experience, but also the employee's experiences, making for long-term loyalty from all camps. Listening to customers, employees, partners, resellers will be the key component to business that will thrive in 2010 and beyond. Those that don't, won't.

Over the past fifteen years, Petouhoff's ROI models have provided CxO's with clear, concrete and concise direction when undertaking new initiatives.

More information on Petouhoff can be found at http://www.DrNatNews.com.

SOCIAL BUSINESS CONSULTANT AVAILABLE FOR COMMENT:
Dr. Natalie Petouhoff is a leading expert in the areas of social media, public relations, marketing, customer service, and customer relationship management. She is often quoted in the press and on television, discussing how elite companies use social media to transform not only their functional departments and operations as well as their whole business.

Petouhoff can offer your audience insight on how small to medium-sized businesses can grow by properly using social media. She helps these businesses succeed while avoiding expensive, and potentially damaging, pitfalls and mistakes. She is warm, professional, and camera-friendly.

To view Petouhoff's media hits, go to http://www.DrNatNews.com

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