Tailor Made Products, Inc.® Customer Service Rates High

Online, June 8, 2011 (Newswire.com) - Oconomowoc / Elroy, WI - Wisconsin based, plastic injection molding manufacturer, Tailor Made® Products, Inc. works hard to keep their customers happy. Their customer service mission, which includes "providing knowledgeable assistance to customers, with the utmost respect and accuracy," and the ability to "resolve issues in a timely manner," was recently elevated to a new level of care.

The company received an email from a third party, alerting them that Chef Mike Venturini, Owner of the Munro House B&B, recently blogged about his "perfect spatula," which happened to be manufactured by Tailor Made Products. It seemed his favorite utensil met an untimely demise when he accidentally left it on a lit burner. (http://blog.munrohouse.com/2011/03/perfect-spatula.html)

Upon reading of his tragedy, the team at Tailor Made immediately jumped into action, sending Venturini a new spatula. He was so thrilled by this kind gesture, Mike blogged his thanks to the team at Tailor Made Products. His posting, stated, "The folks at Tailor Made Products read this blog and sent me two replacement spatulas that I received within a week of its original posting. I appreciate companies that stand behind their products and go out of their way to make consumers happy."

According to Pam Huzar, Customer Service Manager for Tailor Made Products, this type of elevated customer care is really not that unusual for the organization. She notes, "Our customer service department takes pride in customer satisfaction and making them feel they are really important. We make the customer's situation our main concern and come up with a timely solution that is satisfactory."

This type of care is a priority from the earliest stages of customer service training. Employees get an in-depth look at the inner workings of all areas of the organization. They operate the manufacturing equipment, work in the shipping department and input order entries, all in an effort to gain a thorough understanding of how each area of the organization impacts another.

One way they make sure that customers are treated with that extra special care is to answer the phone with a smile. "Smiling is apparent in your voice as well as your face." Notes Huzar, "When we answer the phone with a smile, people understand that their call is important to us, because they hear it!"
In the end, the company strives to treat customers with the respect they deserve and let them know that their issues are important, from losing a favorite spatula in a freak kitchen accident, to taking care of issues and filling orders in an accurate and timely manner.

About Tailor Made Products®
Tailor Made Products, Inc.® is a privately-held plastic injection molding company. From the organization's founding in 1994 to the present day, it has grown with its customers and the industry to become a strong and reliable plastics manufacturer with a proud mid-west reputation. Tailor Made is also the manufacturer of the proprietary children's cooking line, Curious Chef®. The 100,000 square foot manufacturing facility is located in the town of Elroy, WI, and the corporate headquarters is located in the city of Oconomowoc, WI. They also have a sales office in Bentonville, AR.