TekCollect Announces Expanded Staff Training in Preparation for Tax Season

Columbus, Ohio, February 4, 2015 (Newswire.com) - TekCollect’s corporate collections staff, based in Columbus Ohio, have announced in-depth workshops for all of their accounts receivable management specialists focusing on the demands of tax season. Across the nation, TekCollect’s thousands of clients will experience a greater opportunity to re-capture lost income during this critical limited time. “Tax season is a very important window for our industry, and it takes an approach that is unique to our normal phone contacts,” says Tim Gibson, Collections Manager. “We give our staff the tools they need to handle those encounters professionally and efficiently.”

The training workshops involve situational overviews and strategy, as well as collaborative outcome development and role play. Giving employees the opportunity to frequently engage in these exercises helps familiarize them with the heightened protocol, and makes them better equipped to recuperate funds for TekCollect clients. Chelsea Dolder, Collections Supervisor says, “We want our specialists to be prepared now, so they are proactive for when those dollars actually become available. It’s our policy to get ahead of the game, so that we are ready to properly execute those calls.”

"We want our specialists to be prepared now, so they are proactive for when those dollars actually become available. It's our policy to get ahead of the game, so that we are ready to properly execute those calls."

Chelsea Dolder, Collections Supervisor, TekCollect

Beyond Tax Season, the staff also participates in recurrent training on a broad range of topics to ensure the height of professionalism and effectiveness. In addition, calls are all monitored and recorded, with follow-up training recaps that provide maximum oversight and performance.

TekCollect provides comprehensive accounts receivable management, collections and customer retention solutions to nearly 20,000 businesses nationwide. The Company partners with business owners to optimize their internal accounting practices, limit and control delinquencies, and improve positive cash flow for the long-term. TekCollect’s technologically advanced approach generates the highest recovery ratios in the marketplace, and their non-alienating strategies preserve business’s valued customer relationships. For more information, visit http://www.tekcollect.com