The Internet Group are Double Winners at 2010 SDI IT Service Excellence Awards

Online, June 9, 2010 (Newswire.com) - The Service Desk Institute (SDI), a leading independent professional organisation for the IT service and support industry, presented the two awards at the prestigious 2010 IT Service Excellence Awards Ceremony last night (8th June).

They won the IT Service Excellence Supplier of the Year award (as nominated by their clients) and Matthew John, (The Internet Group's Support Service Delivery Manager) received the IT Service Excellence Professional of the Year award.

The IT Service Excellence Awards 2010, now in their 15th year, aim to recognise, promote and acclaim excellence, professionalism and innovation in the industry, and celebrate the outstanding achievements of individuals and teams worldwide for the contribution they make. Held in conjunction with SDI's Annual Conference, the Awards are regarded as the IT Support industry Oscars and the highlight of the IT support year calendar.

The Internet Group's clients rated every aspect of their performance in a survey conducted by the SDI, including quality of service, understanding, and knowledge, impact on client's business operations, client services and value for money. The Internet Group received the highest score during this survey out of the three finalists.

Mitchell Feldman, Sales & Marketing Director of The Internet Group, commented: "Winning these awards is a tremendous achievement for us. We are incredibly proud of all our staff and thank our clients for their excellent feedback. We're always aiming to add value to our client's businesses and deliver a trusted and enjoyable customer service experience. We're delighted that our efforts have been recognised once again by the SDI."

Feldman concludes: "Winning these awards reinforces the SDI 3 star accreditation we achieved back in November 2009. This proves that we have the maturity, disciplines, and processes to provide a world class managed service."

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About The Service Desk Institute

SDI is the new driving force for the ITSM and service desk industry with a vision of being recognised globally as the professional body that drives exceptional IT service and support. As the leading authority on Service Desk and IT support related issues, SDI will enable organisations to enhance the value of business and IT integration through exceptional IT service and support. SDI is responsible for setting global industry standards, delivering thought-leadership and knowledge, and influencing service improvement for individuals and organisations. The globally recognised SDI Service Desk Certification standard is the only best practice standard that provides a clear and measurable set of standards for a Service Desk operation.

Acting as an independent advisor, SDI captures and disseminates creative and innovative ideas for tomorrow's service desk and support operation. SDI sets the standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community.

It also offers the opportunity for international recognition of the support centre operation through a site certification audit programme. It members span numerous industries and include, AOL (UK), Barclays Bank, ITV, O2, T K Maxx, United Biscuits

For more information visit http://www.theinternetgroup.com

Media Contact Details
For all UK media enquiries for The Internet Group please contact:
Priya Patel, Group Marketing Executive, The Internet Group, 0845 458 0497, [email protected]

For more information about the IT Service Excellence Awards please contact:
Emma Spear, 01689 889100, [email protected], www.sdi-e.com