The 'People Factor' Key To ITSM Success According To PEOPLECERT'S Debenedet's Speech At ITSMF

Online, May 20, 2011 (Newswire.com) - Alejandro Debenedet, International Business Relations Director of PEOPLECERT Group (www.peoplecert.org), the experts in certifying professionals, was the keynote speaker at the 4th IT Service Management Conference that took place in Athens, Greece (itSMF Hellas), earlier this week. In the event, titled 'Transform Services and Minimize Costs Through ITSM', speakers focused on how large companies and SMEs introduced ITSM into their business and looked at the importance of certification as a key driver to the effective ITSM implementation.

Speaking at the event, Debenedet addressed the value of the 'people aspect', and the need for companies to invest in their people in order to succeed in transforming their business through ITSM. ITSM, Debenedet argued, can drive costs down and can improve business processes, only if people are part of the transformation process. Attitude, behavior, culture and resistance are key elements to take into consideration, he mentioned, and professional certification has a key role, as it helps people to act based on a proven, internationally recognized methodology, it reinforces them to be part of a team of global opinion leaders, it enables them to prove their know-how and experience and transfer such know-how into the business and, ultimately, it helps increase loyalty to the company, a key driver for business success.
You can read more about Alejandro's speech at his blog itsmabc.wordpress.com