Thermo Matrix awards documentation contract to Cyberscribe Solutions Inc.

Online, September 18, 2009 (Newswire.com) - "We're extremely pleased to be in a position to collaborate with Thermo Matrix to create an online help system for their products, Solar Matrix and System Commander. Thermo Matrix understands the value in providing their customers with professional quality user documentation that will help consumers use the many features of their products quickly and easily. By engaging Cyberscribe's extensive technical writing expertise, Thermo Matrix recognizes the value of positive user experience and has proven their commitment to customer service long after a sale is completed."
­- Cyberscribe president, Annelies Häussler

Developing online help for Solar Matrix and System Commander will enable homeowners and installation experts alike to easily access any information about the products as needs arise. Because the online help system will be the user's first line of support, Cyberscribe's information architecture will result in a system that answers questions quickly and thoroughly. The online help, available at the click of a button, will minimize the need for reduce user issues, increase consumer confidence in the Thermo Matrix range of products, and result in savings to both Thermo Matrix and their customers by minimizing the need for technical support by phone.

About Cyberscribe Solutions Inc.
Based in Vancouver but serving the world, Cyberscribe is a full-service technical writing company that focuses on fostering consumer confidence through quality documentation. Cyberscribe's extensive expertise ensures client documentation follows best practices and, more importantly, makes sense to those who are reading it. Understanding and championing the needs of the audience is one of the most fundamental aspects of technical documentation, and the most compelling reason for hiring dedicated technical writers to perform this work. With the ability to deploy as a unified, scalable team, Cyberscribe's total-solution approach carries significant advantages over independent contractors or staffing agencies by ensuring consistency and continuity across multiple projects. Cyberscribe also provides support in other project areas as needs arise, responding to meet client needs with a pool of highly skilled personnel whose talents are exceeded only by their enthusiasm. For more information, visit www.cyberscribe.ca

About Thermo Matrix
Thermo Matrix is a manufacturer of innovative green technology. Thermo Matrix has been developing and installing energy efficient, revolutionary heating and cooling systems for over a decade, across Canada and now, globally. Thermo Matrix is dedicated to finding and implementing new ways of heating and cooling homes and buildings without the use of fossil fuels, at a price point that compares to conventional systems.

Thermo Matrix systems are created, designed and installed by highly qualified experts. Thermo Matrix customers are forward-thinking leaders in the commercial and residential sectors.