TrendSource Telephone Mystery Shopping

Online, December 20, 2010 (Newswire.com) - TrendSource, Inc. has joined the prestigious list of CIGNA Network Rewards Program® vendors. TrendSource's Examine Your Practice® service is now offering Phone Skills Discovery Packages at a reduced rate to CIGNA network dentists nationwide.

Examine Your Practice® Phone Skills Discovery Packages include six recorded or non-recorded Mystery Shopping Calls to one location. The information gathered will help practices determine a need to improve patient satisfaction and highlights training needs. Mystery Shopping Calls ensure accuracy of information provided to patients and develop cross-selling skills that enhance profitability.

The Examine Your Practice® Discovery Package provides an unbiased evaluation of a caller's first impression. TrendSource Mystery Patients are highly qualified, orientated specifically to handle the intricacies of dental mystery shopping. The TrendSource callers use a standardized dental questionnaire and dentists may choose from a library of expert designed, specialty specific scenarios. In addition to servicing General Dentists, Phone Skills Discovery Packages are designed to assist Periodontists, Endodontists, Oral and Maxillofacial Surgeons, Pediatric Dentists and Prosthodontists.

Healthcare Mystery Shopping is a proven means to increase patient satisfaction, referrals, and treatment acceptance. The data Medical Mystery Shoppers provide helps practices reduce attrition and staff turnover. Reports are often used as staff training tools and support rewards and recognition programs.

TrendSource is a Best of Class company; one of the few in the industry that is ISO Certified for Quality. TrendSource is a founding member of the Mystery Shopping Providers Association (MSPA), and has developed an impeccable reputation over the past 20 years.

The CIGNA Network Rewards Program® is a free program, available to CIGNA network dentists, that offers discounts on products and services through a wide array of vendors in the following categories: health & wellness, education, practice management solutions, dental labs, website development, consulting services, office supplies and equipment.

For more information please visit the TrendSource Healthcare Services web page. CIGNA network dentists may place orders on their dedicated web site http://cigna.trendsource.com. Additional background on the program can be found online at http://www.brainshark.com/cigna/NRP.