Twelve Months At The Top For Haven

Online, July 14, 2011 (Newswire.com) - Business electricity supplier Haven Power has gone from strength to strength holding on to the aggregated number one position in Datamonitor's Customer Satisfaction Survey for the second half of 2010 and the first half of 2011.

Thanks to Haven's customer-focused culture, the growing company has built on last year's success ensuring its high standards are maintained. Major energy users scored Haven highly in categories such as billing timeliness and clarity and SME businesses were impressed by Haven's competitive price, delivery of promises and strong product range.

If asked, a staggering 80 percent of Haven's MEU customers would recommend Haven as a supplier, and 77 percent of Haven's SME customers are likely to renew their contracts with the company, showing that outstanding service is key in retaining customers.

"Having an aggregated first place in the latest Datamonitor results is further evidence of our commitment to treating each customer as an individual, no matter how big or small", comments Peter Bennell, Haven Power chief executive.

"It's also extremely important to us that we know which areas need improvement, especially from a customer perspective", Peter adds. "We set ourselves high standards when it comes to customer service and ensure we address any areas that need attention. We are constantly looking at our internal processes and operations and how we can improve them to deliver our services even more efficiently."

With these results, Haven has once again cemented its position as being 'one to watch' in the energy industry, proving that you don't have to be the biggest to occupy the number one slot.

As part of Drax Power, which produces around seven percent of the UK's electricity needs, Haven Power can offer customers significant industry expertise and supply benefits, while still providing an individual, tailored customer service.

For further information on Haven Power, please call 01473 725493, email
[email protected] or visit www.havenpower.com

- ENDS -

Notes to editors:
Haven Power is based at The Havens, Ransomes Europark, Ipswich, IP3 9SJ. Call 01473
725943, email [email protected] or visit www.havenpower.com for further information.
The Datamonitor B2B Energy Consumer Survey took place between February and May 2011 and provides insight into the relationship between consumers and suppliers. The sample includes 1,500 respondents who spend under £50k per annum on energy, and 700 respondents who spend over £50k per annum on energy across Great Britain. Interviews were performed with the person responsible for buying energy for the business over the telephone and were typically between 25 and 45 minutes long. The survey covers three core areas: Demographic analysis of the market segments, customer satisfaction, and other in-depth interactions between client and supplier. Customer satisfaction is broken down to three further areas to represent the total life-cycle of a customer: Procurement and contracting, billing, and account management and query resolution. For further information visit www.datamonitor.com

For further information, please contact:
Helen Taylor at oneagency.co
Telephone: 01603 252555
Email: [email protected]

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Issued on behalf of Haven Power
by oneagency.co, Norwich NR1 1RY