Use Field Staff Management Software for Work Scheduling

Noida, Uttar Pradesh, March 15, 2016 (Newswire.com) - What a Field Staff Management & Customer Care System do for a business other than helping manage field executives and providing customer care service. The application can help in work distribution among executives, management of assigned tasks, timesheet maintenance and much more.

“Biggest problem with field staff management is of communication. This application ensures that there comes no communication gap between the field staff and the managers”, said 9amonline.com. Managers can communicate with field executives in a hassle free manner with the help of field staff management software.

The software works like a platform for managers and executives. A job is assigned to an executive, who can see job details like physical location of the customer, job requested and past experience of the customer with the service provider. The executive sees job details and leaves for the job without asking any question to the office staff.

The field staff management software can maintain timesheets of executives. When an executive starts a new job, he can update his status on the application. Similarly the status is updated on completion of the job. The application saves time of starting and completing a job and also saves jobs completed in a business day by an executive.

“In services, price is the biggest concern of customers. This application can help service providers in providing the best price quotes and also in recovering due amount”, 9amonline.com added. When a customer requests a service, the office staff can instantly forward a price quote to the executive dealing with the customer. Also the application can include due payments to the latest invoice.

Businesses can call it field staff location tracking software as it keeps the field staff tied to the office. No matter where the field executives are as they can never be out of reach of their offices. The application works even without broadband connectivity. GPS locations are tracked when no Internet facility is available and cell tower triangulation tracking is used in the absence of GPS facility.

Quick resolution is another advantage of this application. Since field staff can understand the job requests, they can go prepared to provide complete service. Quick resolution saves time as it prevents multiple visits for the jobs that can be completed in single visits. Scheduling is another advantage of this application. Office staff can schedule jobs according to availability of field executives.

Field staff location tracking software keeps office staff aware and updated on location and position of field executives. The office staff knows how many executives are in filed, jobs they are doing and how much time they need to complete their jobs. New jobs can be scheduled according to availability of the executives.

“The application can help in providing the best customer care service. Office staff can tell right time of service to the customers thus reduce waiting time”, 9amonline.com said. Field staff management software a must have software for every business that works with field executives is available as a service at very cost effective prices.