Vancouver based Oculus Hospitality Training and Business Solutions Inc. launches hotel opening and new hire customer service perception management training program

Online, May 13, 2010 (Newswire.com) - Vancouver, BC- May 13th 25th, 2010- Oculus Hospitality Training and Business Solutions Inc. launches hotel and new business opening or new hire customer service perception management programs within Australia, Canada, United States and South America. The progressive business evolution concept called "Red Carpet Ready" will provide training and brand compliance support, accompanied by quality and employee assessment and evaluation. The Red Carpet Ready program will prepare and train all departments within a new organization or re-focus an organization with high employee turnover.
Kevin James Saunders, Oculus Managing Director- Americas & Australasia and the team in Canada developed the program based on ongoing requests from hotels and new businesses within the British Columbia, Alberta, Saskatchewan and Washington markets.

"Customer service is a key component in any hotel, hospitality or customer focused organization. Through customized business specific training and ongoing targeted assessment, a business can hit the ground running, meaning a quick return on the investment dollars from building, renovation or rebranding." says Saunders. "Many training and mystery companies in Canada and the USA market that they have their own customized approach, but in reality they are selling the exact program to your competition. It is time business consulting firms establish a personalized approach, and that is what we do at Oculus. Our mystery shopping services for example, are more than a checklist of steps or things accomplished, why pay a training company for something you could do yourself? If you can call your competitors, and they sound like you do, then something is wrong. "

Oculus Hospitality Training & Business Solutions and Oculus Business Solutions South Americas will commence sale of the Red Carpet Ready this month and expects hotels within Western Canada to be among the first to participate in the program. Oculus has rolled out new branding and collateral to incorporate the program into its daily operations and the program is currently available to the all industries.