Verticall Networks Receives ShoreTel Top 10 Customer Satisfaction Award for 2010

Online, August 16, 2010 (Newswire.com) - Doylestown, PA - Verticall Networks today announced it has won ShoreTel's 2010 Customer Satisfaction Excellence Award. ShoreTel, Inc., the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), recently announced their fiscal year 2010 award recipients at its annual partner event.

ShoreTel has a long-standing commitment to delivering unmatched customer service and satisfaction to its global customer base through their valued partners. Verticall Networks was honored for being one of ShoreTel's top ten customer-satisfaction achievers in its Champion Channel partner program with a customer satisfaction score of 100%.

"We are extremely proud to receive ShoreTel's Top Ten Customer Satisfaction Excellence Award for 2010. Customer service is paramount to our business philosophy, and achieving 100% customer satisfaction is the result of our dedicated employees and a commitment to our customers to consistently deliver the best service of any IP phone system provider. We are also fortunate to work with an amazing support team from ShoreTel. By partnering with ShoreTel, Verticall Networks delivers brilliantly simple IP phone systems to our customers with world class customer service satisfaction," said Sean Hynes, President and CEO of Verticall Networks.

Verticall Networks help businesses beat complexity with ShoreTel's brilliantly simple solutions designed for management ease and usability. They provide invaluable support for businesses looking to take advantage of the cost saving and productivity boosting benefit of IP-based unified communications and offer valuable services around LAN, WAN, call center, voice and data application integration, technology deployment, and training and support. The Top Ten Customer Satisfaction Excellence Award is only presented to ShoreTel's channel partners that have achieved world-class customer satisfaction scores of 95+ as measured by an independent third party.

"We are delighted to honor Verticall Networks for its outstanding customer satisfaction achievements," said Don Girskis, Vice President of World Wide Sales for ShoreTel. "Working with outstanding channel partners such as Verticall Networks helped ShoreTel become the leading provider for IP phone systems worldwide. We appreciate their dedication to providing a premium customer experience."

About Verticall Networks, LLC

Verticall Networks has established itself as a leading provider of next-generation voice and data solutions that address the unique requirements of businesses by partnering with the world's leading telecommunication providers. These providers were chosen based on their proven track record of technical expertise, reliability, customer service, and high ethical business standards.

We understand that each client is unique. Therefore, we combine our many years of experience and expertise in network services with the ShoreTel IP Unified Communications to create the right solution for each client. We have the ability to integrate our solution with existing network services and/or become an advocate to help deploy and manage additional networks services, in whole or in part.

Verticall's success is based on the fundamental principal of providing an unparallel level of customer service; offering a single point of contact for all of your telecommunication needs. Having one point of contact simplifies the entire implementation, management, and support process.

Verticall Networks has partnered with ShoreTel to provide our customers with the most scalable, manageable, available, reliable, and lowest total cost of ownership IP telephony solution on the market today. For more information, please visit us at www.verticall.net.

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com