Wateen Launches New IVR

Online, September 14, 2011 (Newswire.com) - Wateen Telecom, Pakistan's leading converged communications provider is pleased to announce the launch of its new and enhanced IVR's. This project is the result of months of painstaking work by the Customer Care department and owes a great deal to other members of the Wateen team.

The IVR was recorded with the help of Mr. Hasil Kureshi from the band Sahil and Ms. Fizza Aslam from City FM 89 very graciously lent her voice to the project.

Moving forward, Wateen would like all our team members to send their feedback separately for suggestions for further improvements, especially if they identify any missing items.

The next step in this process is to utilize Self Service IVR's to reduce future call loads through automation e.g. with service requests such as tariff change, voice add-ons and complaint registration. This will eventually help to maintain Service Levels and reduce workforce costs.

The department would to like to thank the management team of Mr. Zeeshan Hassan, Mr. Aamer Ghani and Mr. Ahmed Saeed for giving their full confidence and support throughout work on this project.

An Abu Dhabi Group venture, Wateen Telecom is a converged communication services provider that enables all connectivity requirements for organisations and individuals in Pakistan. Wateen's vision is to take Pakistan into the digital revolution of the 21st Century by offering complete communications and media solutions, including telephony, internet, data and TV/multimedia to the public at large, and to make Pakistan a regional communications hub, inter-connecting the East with the West and Central Asia with the Middle East.

Amongst its many achievements, Wateen has deployed one of the largest fibre optic networks in the country, enabling it to deliver the most diverse product range offered by any organisation in Pakistan's ICT (information, communications and technology) sector. Moreover, Wateen is the world's first company to commercially roll out a WiMAX network on a nationwide scale in 2006.

The Customer Care department have achieved another milestone and are geared up to achieve many more for the collective betterment of this organization in the days to come.