Webinar - Use of Balanced Scorecards and Dashboard to impact Financial Performance of Outsourcing Relationships

Online, March 25, 2010 (Newswire.com) - The March 18, 2010 Webinar was hosted by International Association of Outsourcing Professionals (IAOP) and presented by Kapil Sanghi and Ratish Pandya, Principal Consultants with Sourcing Gurus; and Mike Wind, Director, IT with Collective Brands Inc.

Chief Information Officers (CIO's) today struggle to link the goals of IT and the business to outsourcing business results. They're also often strained to effectively govern outsourcing and managed services relationships. Mike joined consultant Kapil and Ratish to share hands-on experiences in addressing these challenges through the use of Balanced Scorecards in order to improve the financial performance of outsourcing relationships.

This unique opportunity provides insights on how a Relationship Management Scorecard Tool assists CIOs and IT Management Teams in effectively overseeing their Outsourced and Managed services.

Mike Wind shared how his organization was using the tool to monitor and manage outsourcing relationship. He also highlighted the fact that in traditional vendor management office a lot of effort is spent to generate and present monthly governance data. Scorecard tool brings back focus on analyzing vendor performance and maximizing value for outsourcing engagement. He also stressed that both client's and vendor's perspective should be captured while defining relevant metrics.

The webinar is free and is available to all website visitors. More information about the Webinar is available on http://www.sourcinggurus.com/Webinar/Managing_Outsourcing_Relationships.html

About Collective Brands Inc.
Collective Brands, Inc. is a leader in bringing compelling lifestyle, fashion and performance brands for footwear and related accessories to consumers worldwide.