Without Client Engagement There Is No Shared Services
Chazey Partners, a practitioners-led management consultancy, has recently launched a Shared Services Client Interaction Framework (CIF) Self-Assessment tool, offering shared services professionals a chance to assess their service management model
Online, May 26, 2014 (Newswire.com) - Is your Shared Services Organization set-up for sustainable success? Are you managing your client in a proactive and structured way? Becoming more customer-centric is definitely emerging as one of the major critical success factors in sustainable service delivery, whether provided through Shared Services or Outsourcing.
Chazey Partners, a practitioners-led management consultancy firm, has recently launched a Client Interaction Framework (CIF) Self-Assessment Tool online, offering shared services professionals an opportunity to assess their own readiness to engage their customers (that means: listen, understand and act accordingly). In return for taking part, they will be given a high-level analysis, including a chart comparing your position to industry averages, that will help get you started on becoming a better business partner.
The CIF Self-Assessment Tool is developed based on Chazey's methodologies: Four Critical Success Factors for a successful Shared Services and Nine Key Components of a robust Client Interaction Framework. The assessment asks 5 questions for each key component of a CIF. If you would like to take part of the assessment, please visit www.chazeypartners.cm/CIF
About Chazey Partners
Chazey Partners is a practitioners-led global management advisory business. We bring together a unique wealth of experience, empowering our clients to strive for world class excellence through Business Transformation, Shared Services & Outsourcing, Technology Enablement, Process Enhancement and Corporate Strategy Optimization. We pride ourselves in having built, operated and turned around some of the world's most highly commended and ground-breaking Shared Services Organizations, and for implementing many highly successful multi-sourced delivery solutions. Over the last 20 years, we have delivered numerous programs globally, in the US, Canada, UK, Continental Europe, Ireland, India, Eastern Europe, South America, Singapore, Australia, China, Middle-East and Africa.
Our experience covers both Private and Public Sectors, providing expertise in a wide spectrum of business functions, including Finance, HR, IT and Procurement.
Learn more about us at www.ChazeyPartners.com.
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For more information, please contact:
Sarah Ye
Chazey Partners
Email: [email protected]
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Tags: Business Transformation, client interaction framework, Client Management, outsourcing, Shared Services
