Xhtmljunkies Recently Launched XJ Help Desk Magento Extension

Fremont, CA, May 14, 2015 (Newswire.com) - XJ Help desk extension in Magento is custom built for issues and request management for any business. It allows ticket creation by clicking the ‘Add New’ button with complete customer information. Helpdesk staff can setticket status by specific color code (‘green’, ‘red’ or ‘blue’), set individual ‘Status’ message (‘new’, ‘in progress’ and ‘closed’), and assign tickets to other employees for query resolution. General settings, email notification and customer accounts can be configured for each ticket. Ticket history will display any ticket revision done by other Helpdesk staff so that no information is ever missed out, ticket priority (can be configured as per color code ‘yellow’, ‘orange’ and ‘red’), and user messages can also be posted, if any.  Helpdesk staff can enter details in the Contact Us form and click on ‘Submit’ button to generate the ticket.  A ticket can be updated to include additional information as per requirement. 

Tickets can be sorted by ‘department ’,‘status’ and ‘priority’. To view a particular ticket, select the ticket by clicking the checkbox next to the ticket number. XJ Helpdesk can receive tickets 24/7 via email, contact form, and customer account page. Tickets can be linked with corresponding orders to streamline the Helpdesk support process.

A professional solution for support and request management for any e commerce business based on magento e-commerce platform.

Harshal Shah, Chief Executive Officer

XHTMLJunkies is in the Magento development business for more than Six years and it specializes in building Magento extensions for e-Commerce and other leading open source technologies. Huge number of enquiries from website owners and e-Commerce merchants motivate the development team at XHTMLJunkies to build extensions that fulfill specific client needs. These extensions are built after evaluating market needs and conducting a competitive study against available alternatives so that best features are built into the extension. Some of the unique extensions developed by XHTMLJunkies are: XJ Price Negotiation, XJ Color Swatch Plus, XJ Mega Menu, XJ Market Place Extension, XJ One Step Checkout, XJ ICICI Bank Payment, XJ PayPal Payment Pro Payment Gateway, XJ Stripe WooCommerce Plugin, etc.

XHTMLJunkies will provide free update for 6 months on all Magento extensions development along with the best quality code. It also offers excellent maintenance support to client queries within 48 hours from the date when the issue was raised.