Ytel Call Center Solution Expands BPO Staff To Meet Growing Demand For Its Seamless Solutions

Online, July 24, 2011 (Newswire.com) - CHEYENNE --(BUSINESS WIRE)-- YTEL, a full service telephone carrier, today announced that a large global business process outsourcer (BPO) is expanding service with the Ytel Call Center Solution from 100 seats to over 350 seats and is expected to grow to more than 600 seats by the end of this year. In addition to working with Ytel, the BPO has retained a Ytel certified partner to integrate inbound and outbound predictive dialer reports into their own reporting dashboards.

The BPO strategically selected the Ytel Call Center Solution in 2010 to power their campaigns after a failed experience with another hosted dialer solution. Ytel was able to meet all of the company's requirements including Full USA FTC Compliance capabilities, a comprehensive integration to connect the BPO's call center in Costa Rica, ability to seamlessly transfer (one click) customer information from one agent to another agent, easy three way calling, and the ability to use both standard telco lines and VOIP trunks.

"Large BPOs have been turning to Ytel when they have projects that require enterprise-class functionality and excellent customer service without paying enterprise prices" said Brian Keep, Ytel Director of Operations. "Our cloud based solutions, engineers, and willingness to customize the platform give our customers a competitive edge."

The Ytel Enterprise Call Center Solution has improved agent efficiency of the BPO by allowing agents to seamlessly work both inbound and outbound telemarketing campaigns. The new BPO customer will benefit from the following attributes of the Ytel system:

-Advanced inbound and outbound blending options

-Single Agent Interface with built in lightweight CRM.

-Agent Time Clock

-Campaign-based callbacks and scheduling

-Call monitoring, recording, and FTP push to BPO servers

Keep concluded, "The BPO market is highly competitive. Helping our clients keep their clients happy is our number one goal. We help our customers differentiate their service offering by engineering solutions not available by our competitors. In short, we have a deep understanding of call centers and we are passionate about creating solutions".

Learn more about the Ytel Blended Dialer at http://www.ytel.com/dialer/enterprise-call-center/.