Category Customer Relationship Management
Press Release
Caf2Code Expands Offerings by Adding Dynamics 365 Customer Engagement (CE) Apps to Portfolio
Microsoft Solutions Partner Caf2Code, leveraging its proven track record of client success, now offers Dynamics 365 Customer Engagement solutions designed to streamline customer relationship management (CRM) processes and accelerate business growth. Read More
Press Release
CRMI Recognizes 33 Service Organizations for Exceptional Customer Service; 6 Earn Certification in Customer Experience Management Professional (CEMPRO)
Three Cited for Certification in Providing Employee Centric Work Environment (VoE); Three Cited for NFSB Triple Crown Award Status – CXDNA Ultimate Ecosystem℠ Read More
Press Release
Fusion Earns 5 Year Diamond Award From ClearlyRated for Providing Excellent Service to Healthcare Travelers
Fusion’s traveler-focused business unit, Fusion Medical Staffing, received satisfaction scores of 9 or 10 out of 10 from more than 77% of its placed travelers, significantly higher than the industry average of 50%. Read More
Press Release
The Daniel Group Announces New CX Training Initiative: The CX Institute
The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative aims to bridge theory and practice in CX. Three programs will be launched: CX Program Leader Certification, CX for Executive Teams, and CX for Frontline Managers. The institute complements The Daniel Group's commitment to improving customer experiences. For more details, visit their website. Read More
Press Release
AI Customer Success: Caffeinated CX Named Top AI Chatbot Software
AI and Customer Service have been top of mind for many business leaders. Caffeinated CX has been named the #1 AI customer support chatbot, helping businesses improve their full resolution times while having higher satisfaction scores. Read More
Press Release
Thematic's Leading AI-Driven Platform Incorporates Generative AI, Embracing Large Language Models for Customer Feedback Analysis
Global feedback analytics leader levels up its own proprietary AI algorithm with the latest large language models to deliver the most thorough, transparent customer feedback insights for clients. Read More
Press Release
CRMI Honors 33 Service Organizations for Delivering 'World-Class' Customer Service; 6 Cited for Certification in Customer Experience Management Professional (CEMPRO)
Two Cited for Certification in Providing Employee Centric Work Environment (VoE); Two Cited for NFSB Triple Crown Award Status - CXDNA Ultimate Ecosystem℠ Read More
Press Release
Numeracle Announces Partnership With Five9 as a Sponsor at Five9 CX Summit
To be showcased at Five9 CX Summit, Aug.9-11, Numeracle's Entity Identity Management™ Platform is available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent Cloud Contact Center. Read More
Press Release
isoTracker Solutions Ltd. Launches an Upgrade to the Complaints Module
isoTracker Solutions upgrades the Complaints module in its isoTracker QMS software product. This upgrade provides the flexibility to be from a basic register for complaints to having all the features required as part of a quality management system, which includes CAPA. Read More
Press Release
CRMI Honors 35 Service Organizations for Delivering 'World-Class' Customer Service; 6 Cited for Certification in Customer Experience Management Professional (CEMPRO)
Six Nominated for Certification in Providing Employee-Centric Work Environment (VoE); 200-plus Cited for Special NFSB Covid-19 Certifications; all have consistently exceeded customer expectations with highly engaged employees. Nominated may also qualify for NorthFace ScoreBoard Triple Crown Award℠ - The CXDNA Ultimate Ecosystem℠. Read More
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