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accents
Press Release
Jul 1, 2014
How and When Accent-Based Biases Are Expressed and Suppressed: You Lost Me at Hello
Research published last month in The International Journal of Research in Marketing found that the relationship between negative accent biases and customer evaluations of call service employees was dependent on the service outcome.
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Press Release
Aug 1, 2013
How and When Accent-Based Biases Are Expressed and Suppressed: You Lost Me at Hello
Research published last month in The International Journal of Research in Marketing found that the relationship between negative accent biases and customer evaluations of call service employees was dependent on the service outcome.
Read More
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