call-center | Media Room | PressRelease.com

Press Release Oct 18, 2023

DialAmerica Announces Corporate Rebrand, Formally Changes Name to Aucera

New name and identity support the company’s strategic vision and global expansion while paying tribute to its nearly six decades of customer experience excellence Read More

Press Release Oct 15, 2023

BPO Leader Helpware Clinches 8 Stevie Awards in 2023

Eight Prestigious Awards at Stevie® IBA 2023 and Stevie® Great Employer for Helpware. Read More

Press Release Oct 4, 2023

DialAmerica is Becoming Aucera

New name and brand identity to be formally launched later this month and reflects the company’s six decades of contact center success and expanded global footprint. Read More

Press Release Sep 1, 2022

Mav Launches AI-Powered Live Call Transfers

With Mav's modern, SMS-first approach to call centers, Mav now extends its use of Conversational AI to initiate a live phone call between AI-qualified leads and sales representatives Read More

Press Release Jun 15, 2022

Verse.io Announces Release of CallConnect™ to Modernize Call Centers With Conversational SMS

Press Release May 31, 2022

S&P Data Digital Partners With LifeSpeak Inc. to Provide Mental Health Programs to Employees

Expert-led mental health education will enhance S&P Data Digital employee well-being and job satisfaction and contribute to the company's focus on employee experience. Read More

Press Release Apr 14, 2022

Tech Impact Pilots Workforce Development Program in Delaware in Partnership with Baylor Women's Correctional Institution

Funded by Barclays US Consumer Bank, program will leverage free training initiative to develop customer experience talent in Delaware Read More

Press Release Mar 9, 2022

Vocodia Joins 300+ Industry Leaders at Las Vegas Call & Contact Center Expo

Customer Engagement, IT, and telecommunications will be in attendance Read More

Press Release Feb 17, 2022

MetricNet Announces Enhanced Webcast Schedule for 2022

Press Release Jan 18, 2022

Easy on Hold Earns Status as Certified Women's Business Enterprise (WBE) by WBENC

Licensed music on hold and overhead music company joins a select group of diverse suppliers, sought after by over 1,000 American companies wanting to demonstrate their commitment to fostering diversity and the continued development of their supplier diversity programs. Read More

Press Release Jan 17, 2022

1840 & Company Launches New Marketplace to Help Ambitious Companies Scale

Press Release Jan 11, 2022

A New RPO Service That Can Double Your Revenue at 40% of the Operational Cost?

Gabtech Global invites your business into the future of Recruitment Process Outsourcing. Solve the uncertainty in the times of Pandemic, get access to new talent pools and ensure faster hires at much lower operational costs. Read More

Press Release Dec 10, 2021

How Conversational AI Can Reduce Call Center Costs and Boost Productivity

Press Release Nov 18, 2021

PPT Solutions Announces Jolynn Antonacci as Vice President of Marketing

Press Release Nov 10, 2021

Ricochet360 Launches Spam Guru™ to Improve Connection Rates and Reduce Spam Likely Calls

Paired with Ricochet360's industry-leading auto dialer, the new Spam Guru helps solve the problem of low connection rates due to calls being flagged as spam likely. Read More

Press Release Nov 3, 2021

Customer Contact Services Completes Brand Refresh

50-Year-Old Company Refreshes and Expands Company Read More

Press Release Aug 17, 2021

PPT Solutions Recognized as One of America's Fastest-Growing Companies for a Fourth Consecutive Year

Press Release Aug 17, 2021

Quality Contact Solutions Receives SOC 2 Type 1 Certification

This rigorous certification demonstrates Quality Contact Solutions' ongoing commitment to safeguarding client data. Read More

Press Release Jul 28, 2021

Aizan Technologies Inc. and HoduSoft Pvt. Ltd. Celebrate Prestigious Recognition

Press Release Jul 15, 2021

PPT Solutions Named a Great Place to Work for a Fourth Consecutive Year

Press Release Jun 15, 2021

Paula McKinnon Joins PPT Solutions as Vice President of Supplier Management

Press Release Jun 9, 2021

Quality Contact Solutions Ensures STIR/SHAKEN an Attestation for Client Telemarketing Programs

Award winning telemarketing services service provider, Quality Contact Solutions, offers STIR/SHAKEN enterprise solutions for its clients. Read More

Press Release Jun 8, 2021

PPT Solutions Announces Scott Forbush as Senior Vice President of Global Sales

Press Release Jun 2, 2021

Easy On Hold Gets Thumbs Up From Genesys: Named Technology Partner, Joins AppFoundry for Streaming Queue MusicTM Contact Center Software

Custom Music and Content Services for Genesys Callers In Queue and On Hold Can Now be Streamed Live, No Device Required, Sourced via Genesys AppFoundry Read More

Press Release May 25, 2021

Dura Software Acquires Workforce Optimization Software Company DVSAnalytics, Inc.

Dura Software appoints Chris Williams as CEO of newly acquired DVSAnalytics, Inc. Read More

Press Release May 12, 2021

MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo

Press Release Apr 6, 2021

Roger Blohm Joins PPT Solutions as Senior Vice President of Partner Solutions

Addition of industry leader to bolster the company's channel program and growth strategies. Read More

Press Release Mar 29, 2021

Lingo Implements Covid-19 Call Center in Less Than One Week

Hospital Rapidly Adopts Lingo's Cloud Contact Center Solution Read More

Press Release Mar 15, 2021

PPT Solutions Announces Promotion of Scott Prater to Senior Vice President of Technology Solutions

Press Release Mar 4, 2021

Discovery Senior Living to Transform Sales Experience With Launch of New, Centralized Contact Center

The integration of the company's first in-house call center will result in a single point of contact for prospects and allow the senior living provider to streamline and improve the overall sales process Read More

Press Release Feb 23, 2021

Telemarketing Services Firm QCS Hires SOC 2 Auditor

Telemarketing Services Firm QCS Hires A-LIGN ASSURANCE as Its SOC 2 Auditor. SOC 2 is the Industry Standard for Data Security. Read More

Press Release Feb 8, 2021

Lingo Uses Its Own Cloud Contact Center Solution to Enhance Customer Care

Rapid Adoption of Cloud Contact Center Solution Enabled Lingo to Exceed Expectations Read More

Press Release Feb 5, 2021

PPT Solutions Wins Stevie Awards® for Call Center Consulting Practice of the Year and Customer Service Solutions Technology Partner of the Year

Press Release Feb 4, 2021

Vaccine Centers, Municipalities and Hospitals Nationwide Are Tapping OnHold.com to Help Ease Inbound Call Burden

The nation's COVID-19 vaccine and testing centers, medical facilities, hospitals and public service municipalities are tapping OnHold.com to help ease their inbound call burden with compassionate, instructive telephone greetings and accurate on-hold messaging. Read More

Press Release Jan 19, 2021

Telemarketing Services Professional Chris Grothe Joins Quality Contact Solutions as VP of Operations

Press Release Jan 13, 2021

ApplicInt Partners With SBLI to Simplify the Life Insurance Application Process Using U*Complete

Press Release Oct 28, 2020

Vocal IP Announces Omnichannel Call Center Software Availability for Enterprise Customers

Vocal IP's new OmniChannel Call Center Software complements its UC One offering Read More

Press Release Aug 25, 2020

DVSAnalytics Delivers Enhanced Cloud Integrations for Contact Centers

DVS Spotlights Interaction Analytics for UCaaS and CCaaS at Customer Contact Week Read More

Press Release Aug 11, 2020

DVSAnalytics Delivers Amazon Connect Integration

Enterprise-Class Workforce Optimization for Amazon Connect Customers Read More

Press Release Jul 3, 2020

Afiniti Names Dame Jennifer Smith and Peter Riepenhausen to Its Board of Directors

7th Bermudian Premier Dame Jennifer Smith and Chairman of The Resource Group Peter Riepenhausen join the Board as Afiniti continues its global growth. Read More

Press Release Jun 9, 2020

Industry Experts Discuss How to Become a Verified Calling Enterprise in STIR/SHAKEN

Numeracle™ to host a virtual panel discussion on June 18 at 12 p.m. EST Read More

Press Release Apr 15, 2020

MetricNet Launches New Suite of Tools for Contact Centers and Technical Support Desks

Press Release Apr 14, 2020

MetricNet Publishes 2019-2020 Contact Center and Technical Support Benchmarks

Press Release Feb 6, 2020

Brekeke PBX Now Integrates With Zoho CRM

Brekeke connects office telephony system with Zoho's cloud-based CRM platform Read More

Press Release Jan 16, 2020

DVSAnalytics Announces New Regional Sales Manager

Art Herold Joins DVS to Support Southeastern U.S. and Latin America Partners Read More

Press Release Nov 18, 2019

Bill Gosling Outsourcing's Operations Take Flight in Costa Rica, Creating 300+ New Jobs

Press Release Oct 31, 2019

MetricNet Delivers Metrics Workshop and Case Study at ICMI Contact Center Connections

Press Release Aug 28, 2019

Brekeke Validates Interoperability With Virtual Global Phone to Strengthen Services in South Asia

Virtual Global Phone (VGP) is the leading telephony service provider in South Asia as well as offering strong and extensive coverage of local phone numbers with SIP trunking worldwide Read More

Press Release Jul 23, 2019

DVSAnalytics Announces New Director of Sales and Channels

Kate Fechik Assumes a Leadership Role for Reseller Partner Initiative Read More

Press Release Jul 17, 2019

Numeracle™ and NetNumber Partner to Provide a Comprehensive Trusted Entity Registry to Identify Call Originators

The solution supports the carriers' need to vet and verify the authorized use of phone numbers by trusted entities to avoid inappropriate blocking of "wanted" and "critical" calls. Read More

Press Release Jul 11, 2019

Brekeke and VoIP Innovations Team Up to Enable Telephony Service Providers

This partnership simplifies sourcing SIP origination, termination and other services for Brekeke-enabled telecom carriers Read More

Press Release Jul 2, 2019

System Source - Volunteers to Run Disaster Assistance Calls

Press Release Jun 28, 2019

Jeff Rumburg of MetricNet to Facilitate ICMI's Succeeding With Metrics Workshop

Press Release Jun 17, 2019

DVSAnalytics Delivers Increased Value With Expanded Salesforce Integration for Contact Centers

DVSAnalytics Provides Seamless Access to Customer Recordings in Salesforce Read More

Press Release May 29, 2019

MetricNet's Jeff Rumburg to Speak at the 2019 ICMI Contact Center Connections Conference

Press Release May 16, 2019

MetricNet Delivers Presentation on Managing the Contact Center as a Business at ICMI's Contact Center Expo 2019

Press Release May 15, 2019

MetricNet Delivers Presentation on Omnichannel Customer Care at ICMI's Contact Center Expo 2019

Press Release Apr 11, 2019

Focus Services Appoints Ben Joe Markland as Chief Operations Officer

Press Release Mar 4, 2019

Eligasht Call Center: A New Chapter for the Tourism Industry

Press Release Feb 26, 2019

DVSAnalytics Delivers RingCentral Integration

Enterprise-Class Workforce Optimization for RingCentral Customers Read More