Tagged call-center
Press Release
IVR Technology Group Adds Pay by Chat and Social Media to Payment Technology Stack
Compass Payments Suite, a cloud-based 'payments as a service' platform, integrates multiple payment types, modes, methods and alert messaging to automate a company's customer payment experience across all the channels people use today. Read More
Press Release
IVR Technology Group Named a Value-Added Reseller for Leading Omnichannel Contact Center Platform, XCALLY
IVR Technology Group offers contact centers and medium to small businesses a single-source solution for a secure hosted omnichannel contact center with value-add customer service technologies and round-the-clock support. Read More
Press Release
TantaComm Launches API-Based Cloud Recording and Quality Management Platform
TantaComm, a developer of a portfolio of contact center software and services, announced today that it is offering an affordable, easy to install, maintain and easy to use API-based recording and quality management software for contact centers and business VoIP providers. Read More
Press Release
Changing the Name of the Game: SafeSoft Solutions Rebrands to Convoso
SafeSoft Solutions, a leading call center solutions provider, has officially announced their rebrand to Convoso. A change that reflects the introduction of their revamped product, the world's first, Gamified Contact Center Software. Read More
Press Release
PGBS All Set to Provide Multilingual Call Center Services With Support in More Than 50 Languages
A premium multilingual call center in India, PGBS, is now expanding its customer base by providing native language support in more than 50 different, popular and sometimes even difficult languages. Read More
Press Release
CIOReview Selects Ponvia Technology for 20 Most Promising CEM Solution Providers 2015
Annual list showcases the 20 Most Promising CEM Solution Providers 2015. Ponvia makes it to CIOReview's top CEM Solution Providers list for its expertise in building and deploying a truly unified customer experience solutions. Read More
Press Release
KnoahSoft Expands Multi-Vendor Integration Support to Include Avaya Aura Contact Center and Avaya Contact Center Select
KnoahSoft, a leading provider of workforce optimization solutions, announces availability of version 4.5 of its Harmony™ workforce optimization software suite Read More
Press Release
Parlance Corporation Links Customer Satisfaction to the Caller Experience in New Article
Parlance Corporation, a leader in enterprise call handling solutions, today announces a new article "The Caller Experience: Gateway to Customer Satisfaction" by Mark Bedard, Director of Marketing at Parlance. Read More
Press Release
Parlance Presents Webinar: "How Leading Companies Answer the Phone: Call Handling Practices in Business Today"
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, "How Leading Companies Answer the Phone: Call Handling Practices in Business Today". Read More
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