Tagged call-center

Press Release

Specialty Answering Service to Host Marketing Summit in October

 In response to the answering service industry's need for more effective web marketing strategies, Specialty Answering Service announced a marketing seminar to discuss practices that work with other TAS owners. Read More
Press Release

VPI's Workforce Optimization Solution Ranks First in Reporting and Ability to Provide Actionable Insights in DMG Consulting's 2011 Product and Market Report

 VPI (Voice Print International www.VPI-corp.com) solutions received the highest ranking in reporting and delivery of actionable insights in the 2010 - 2011 Quality Management/Liability Recording/WFO Product and Market Report from DMG Consulting. Read More
Press Release

StarPound Technologies Named a TAG Top 40 Innovative Technology Company

 The Technology Association of Georgia (TAG), the state's leading association dedicated to the promotion and economic advancement of Georgia's technology industry, today announced StarPound as one of its Top 40 Innovative Technology Companies. Read More
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Surado CRM Selected as Top 40 CRM Vendor 2011

 Surado, Oracle and Microsoft showcased as the only vendors to provide complete CRM Suite in Business-Software.com's Top 40 CRM 2011 Vendor Listing Read More
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AnswerFirst Answering Service Becomes A Corporate Sponsor for the AUSA

 AnswerFirst Communications supports U.S. Army troops and their families through corporate sponsorship of the Suncoast Chapter Association of the United States Army. Read More
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AT&T, Blue Cross Blue Shield, Blinds.com, Intuit and New York Life to Headline 2011 Contact Center Executive Summit in Dallas

 Hosted by the Contact Center Network Group (CCNG) and designed exclusively for contact center executives and directors, the Contact Center Executive Summit helps attendees gain best practice insight and exchange ideas with colleagues an Read More
Press Release

Alternate Access® Installs Phone System for Management Services On-Call

 Alternate Access®, a leading provider of converged communications solutions, recently installed a Wave IP 2500™ phone system for Chapel Hill, N.C.-based Management Services On-Call, providing the small business with broad call center capabilities. Read More
Press Release

AnswerFirst Answering Service Welcomes New Business Development Director

 AnswerFirst Communications announces the acquisition of a new Business Development Director. Read More
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Stellar Unveils Plans To Expand Philippines Operations

 Stellar, a leading call centre and business process outsourcing provider today announced plans to expand its contact centre facility in the Philippines as demand for voice based and back of house processing services continue to grow worldwide. Read More
Press Release

2 Members Of Mellon Group Of Companies Among The Fastest Growing Companies Of Europe

 The Outstanding Employment and Business Growth of Mellon Romania and Mellon Poland Earned the Two Companies a Place in the 2010 Europe's 500 List Read More
Press Release

CEMpros Fulfilling Increasing Need for Independent Contact Center Resources

 CEM Professionals specializes in contact center resource placement. Founded recently to provide consulting and legal work for contact centers, CEMpros offering resources at the supervisor level and above. Read More
Press Release

Cities and Dates Announced for 2011 Call Center Optimization Forum

 Highly Anticipated Fourth Annual Event Will Provide Contact Center Professionals with Groundbreaking Strategies and Proven Best Practices to Boost Performance and Profitability Read More
Press Release

TeleSource Center Plans Expansion

 TeleSource Center announced today that their corporate offices will be relocating to a larger space in order to support growth. Read More
Press Release

AgentWatch Debuts for Avaya IP Office Call Centers

 Metropolis Technologies, a leading manufacturer of telemanagement software, today announced the release of its AgentWatch call center management software for Avaya IP Office PBXs. Read More
Press Release

Call Centers Operations Offering Extensive Outsourcing Call Center Services

 Call Centers Operations is a CISCO based company, which has its presence in US, UK and India. Its centers utilize cent percent IP based network and CISCO technology platform. CCO is a leading provider of the Business Process Outsourcing services. Read More
Press Release

WRB Communications Celebrates Its 15th Year

 WRB Communications, Inc., a medical communications contact center services company, will celebrate its 15th Anniversary January 16, highlighting the evolution of a company that continues to grow every day. Read More
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TMG Announces New Headquarters

 The Myers Group announces expansion of services and relocation of their corporate headquarters to Duluth, Georgia, located near Atlanta. The company's state-of-the-art call center, mail center, survey administration, operations and corporate offic Read More
Press Release

Call Desk Inc To Provide Virtual Staff to Tax Preparers During The 2011 Tax Season.

 Call Desk Inc, a leading provider of Virtual Live Receptionist Services to CPA's and Tax Preparers announced that they have ramped up their staff in readiness for the upcoming tax season. Read More
Press Release

CyberTech Celebrates 25th Anniversary With Double-Digit Growth

 Continued sales growth makes CyberTech the voice recording company to watch in 2011 Read More
Press Release

AgentWatch for Avaya IP Office Receives Positive Feedback Exiting Beta

 Metropolis Technologies, a leading manufacturer of telemanagement software is receiving positive feedback from the beta phase of its latest solution AgentWatch for Avaya IP Office pending release January 2011. Read More
Press Release

Magnoware Systems, Inc. Celebrates the DataTrack Help Desk System's 7 Year Anniversary

 Magnoware Systems, Inc., a leading provider of IT help desk software, is proud to announce 7 years of the DataTrack System, the company's signature product. Read More
Press Release

AgentWatch Call Center Software for Avaya IP Office Coming Soon

 Metropolis Technologie announces the coming of a brand new call center solution for the Avaya IP Office system. Read More
Press Release

Cyara Pulse Keeps New Zealand's Ministry Of Social Development Online To Serve Customers

 Cyara Solutions today announced that the New Zealand's Ministry of Social Development (MSD) has adopted its Pulse product to automatically test the operations of its call centers, removing the need for daily manual testing. Read More
Press Release

Technology Telemarketing Firm Outsource Marketing Unveils New Look

 Outsource Marketing Associates, Inc., a top level Virtual Sales Force releases its rebranded website with a new look and logo. A Virtual Call Center is also announced to help SMB to Fortune 500 companies increase market share and awareness. Read More
Press Release

Brekeke PBX Now Connecting With Skype Users

 Bring the best from Skype and SIP to your business communication with Brekeke PBX Read More
Press Release

Access Media 3 Invests In Upgraded Call Center and New Customer Relationship Team; Hits Highest Performance Standards

 Access Media 3, a top-10 provider of digital and telecom services to multi-dwelling unit buildings, demonstrates its commitment to customer service with its upgraded call center and new Customer Relations Team. Read More
Press Release

The Myers Group Names Janice Karkula Director of Production Services

 The Myers Group is pleased to welcome Janice Karkula as Director of Production Services. Read More
Press Release

Caledonian Management Group Inks Partnership with ManageWatch to Provide Comprehensive Technology Solutions to Small to Medium-Sized Businesses

 Caledonian Selects ManageWatch as IT Training, Consulting, Call Center, Infrastructure Optimization, and Application Development Partner. Read More
Press Release

Datatel Partners with Trustwave to Help Call Centers Comply with the PCI DSS

 Datatel Inc., a leader in hosted Interactive Voice Response (IVR) solutions, has partnered with Trustwave to provide Payment Card Industry Data Security Standard (PCI DSS) compliance validation solutions for its call center clients. Read More
Press Release

BPO India: Access to Multiple Avenues

 With such a huge setup, Indian BPO industry has become a hotspot for outsourcing giants across the globe. It helps offer variant services to its trusted clients both in India and overseas. Read More
Press Release

Datatel Announces Telephone - IVR Credit Card Payment Solutions For Home And Commercial Services Companies

 Datatel Communications Inc. a leader in hosted Interactive Voice Response (IVR) solutions, announced today it has released a complete portfolio of PCI compliant hosted telephone payment solutions for Home And Commercial Services Companies Read More
Press Release

Noble Systems Announces Availability of Mobile-Friendly Contact Center Management Tools

 Web-based contact center management and tracking software available for use on Apple iPad and other mobile web-enabled devices Read More
Press Release

Silver Networks Releases FREE Enhanced Online Line Quality Meter

 Silver Networks, the bandwidth neutral Hosted VoIP provider based in Chicago, Illinois released its free online Line Quality Meter. The free online application is of use to anyone seeking to check the speed, latency, jitter and open ports of their fi Read More
Press Release

Datatel Delivers PCI Compliant Telephone Payment Solutions To Small - Mid Size Call Centers

 Datatel Delivers PCI Compliant Telephone Payment Solutions To Small - Mid Size Call Centers Read More
Press Release

Alliance Communications Call Center Partners With Power 96 WPOW-FM To Benefit Miami Children's Hospital Radio Lollipop

 Alliance Communications, an Orlando based, 24/7 Nationwide Call Center and Answering Service donates its services to help raise $141,000.00 in the Power 96 WPOW-FM Radio 36-Hour Radiothon to benefit Miami Children's Hospital Radio Lollipop. Read More
Press Release

RingCube vDesk Honored with a 2010 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

 The 2010 IP Contact Center Technology Pioneer Award honors companies that have produced an innovative, successful IP contact center product or service. Read More
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InsideUp Launches Business Vendor Savings Tool Via New iPhone and iPad Application

 Businesses Can Save up to 60% on Business Services Such as Phone Service, Credit Card Processing, Web Design, and More using InsideUp's New iPhone and iPad Application Read More
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Adaptive Technology Associates Develops Innovative Call Center Services for Organization Dedicated to Empowering the Blind and Visually Impaired

 Raleigh Tech Consultants Enhance Operations for Indiana based Bosma Enterprises Read More
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Datatel To Partner With Moneris Solutions, Canada's Largest Payment Processor, To Deliver PCI Compliant Telephone Payment Solutions To Call Centers

 Datatel partner with Moneris Solutions, Canada's largest payment processor, to deliver PCI compliant telephone payment solutions to call centers. Read More
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Answering Service Launches New Website to Feature Particular Segment of Services

 AnswerFirst Communications, an international telephone answering service and contact center solutions company, launched a new website to market their answering services. Read More
Press Release

Delta Dental of Arkansas Earns Prestigious Center of Excellence Recognition From BenchmarkPortal For 2nd Consecutive Year

 Purdue Research Park,West Lafayette,IN June 2010 BenchmarkPortal today announced that Delta Dental of Arkansas has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality Purdue University Read More
Press Release

SwiftPark Partners With Datatel To Deliver On-Demand Telephone Parking Lot Management Solution

 Datatel Inc, a leader in hosted IVR Solutions, and Payment Card Industry (PCI) compliant Telephone Payment Solutions, announced today it was selected by SwiftPark (www.swift-park.com) to deploy its parking permit telephone payment system. Read More
Press Release

Datatel's "Pay- By-Phone" Hosted IVR Credit Card Payment Gateway Receives Heartland Payment Systems® Certification

 DATATEL COMMUNICATIONS INC, a leader in Hosted IVR Telephone Payment Solutions, announced today that it has received certification from Heartland Payment Systems to process transactions via its Exchange host. This provide Read More
Press Release

VPI's Analytics-Driven Quality Monitoring Software Wins Contact Center Technology Innovation of the Year Award at ContactCenterWorld's Top Ranking Performers Conference

 VPI's Analytics-Driven Quality Monitoring Software Wins Contact Center Technology Innovation of the Year Award at ContactCenterWorld's Top Ranking Performers Conference Read More
Press Release

Answering Service uses Twitter to Interact with Clients

 AnswerFirst Communications, an international telephone answering service and contact center solutions company, utilizes a Twitter account to interact with customers. Read More
Press Release

Concordia Publishing House Earns Prestigious Center of Excellence Recognition from BenchmarkPortal For 2nd Year

 Saint Louis, MO- March 2010 BenchmarkPortal today announced that Concordia Publishing House has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. Read More
Press Release

CMS Promotes Phillip Johnson to International Business Development Analyst

 CMS is striving to expand the demographics of its call center services and has promoted Phillip Johnson to assist in the expansion of the international market. Read More
Press Release

Answering Service uses YouTube Channel To Provide Tutorials for Client Web Interface

 AnswerFirst Communications launches a YouTube channel to feature video tutorials for their client web interface, Client Web Access. Read More
Press Release

HerbaLife's Mexico Call Center Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

 Guadalajara, Mexico - May 2010 BenchmarkPortal today announced that HerbaLife has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. Read More
Press Release

New to Canada: Datatel Introduces a PCI Ready Hosted Telephone (IVR) Credit Card Payment Service

 DATATEL a leader in Hosted IVR, Managed Services and Telephony Automation Solutions, announced the introduction of its PCI Compliant Hosted Telephone (IVR) Credit Card Payment Service to Canada. Read More
Press Release

Answering Service Celebrates 12 Years of Providing Contact Center Solutions

 AnswerFirst Communications celebrates 12 years of providing answering services and call center solutions to clients throughout the world. Read More
Press Release

Specialty Answering Service Launches Infomercial Call Center

 A new answering service location to focus primarily on managing in bound calls from direct television (infomercial) advertising campaigns. Read More
Press Release

Magellan Solutions Goes Global With Order Taking Services

 Growing Philippines-based call center positions its order taking services to small and medium businesses around the world. Read More
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Answering Service Helps Businesses Cut Costs & Improve Service During Recession

 AnswerFirst Communications offers business owners affordable solutions for maintaining excellent customer service during recession and payroll cuts. Read More
Press Release

Inbound Call Center Service-aMarketForce Expands Inbound Call Center Services

 aMarketForce, an inbound call center and B2B marketing services company has expanding it's Inbound Call Center Services offering for small and mid-sized companies in the US, Canada, UK, and Australia, who are looking for a low cost, high quality alte Read More
Press Release

Specialty Answering Service Begins Producing YouTube Promotions

 United States based call center Specialty Answering Service enters the video sharing arena by filming original advertising shorts and posting them to the YouTube website. Read More
Press Release

Vcare Corporation: The Shining Source Of Resources And Results

 Vcare Corporation, the end-to-end Business Process Outsourcing solutions provider has created a niche of quality and world class standard services. Read More
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Answering Service Partners with Mailing Service to Target Heating & Cooling Industry

 AnswerFirst Communications partners with Modern Inserting & Mailing to target potential answering service clients in the heating & cooling industry. Read More
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Vcare Corporation: The Foundation of Trust and Quality BPO Services

 Vcare Corporation has become a strategic partner of all the spheres of business. Read More
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Answering Service Offers More Affordable Service Package for Property Management Companies

 Answering service announces new cost effective service plan for new and existing property management client base. Read More