Since our aim is to stay on top of Russian outsourcing market providing to our clients unique CC services, here at Telecontact we place high emphasis on clients' satisfaction.

SalesAssist has been confirmed as the latest member to join Cruise Lines International Association (CLIA) UK & Ireland executive partner network as the Selling Cruise Conference takes place in Southampton.

Malaysia has been identified by Everest Research as a key country to watch in Asia as the global sourcing market continues to evolve and grow rapidly in coming years.

Car dealership H.R. Owen is revolutionising its customer experience using NewVoiceMedia's ContactWorld for Salesforce architecture

Leading industry analyst firm highlights cloud vendors' ability to provide impressive service availability and TCO

Save the Children Australia is pleased to announce a partnership with Stellar, Australia's leading contact centre solutions provider. The partnership allows Save the Children to improve its connection with supporters.

Stellar, a leading contact centre and business process outsourcing provider, today announced they have selected Maroochydore at the Sunshine Coast in Queensland to host their new operations for the Australian Taxation Office (ATO).

Stellar, a leading call centre and business process outsourcing provider today announced that Michael Lumsden has been appointed Chief Strategy Officer of Stellar's global business.

Stellar, a leading call centre and business process outsourcing provider today announced plans to expand its contact centre facility in the Philippines as demand for voice based and back of house processing services continue to grow worldwide.

Leading Contact Centre management recruiters Cactus Search have just released their 2011 Salary Survey.

Workforce Management Partner Enhances CyberTech's Comprehensive Voice/Data Recording Solutions Suite

Continued sales growth makes CyberTech the voice recording company to watch in 2011

Columbus Direct has been awarded a Best Business Award for Best Customer Focus. As a client of Chase Response, this is positive recognition of the excellent customer management services which continue to be delivered to their customers.

CyberTech cuts the time taken to search and review audio content in over 30 languages

New unlimited scalability recording platform can support upwards of 40,000 channels

Stellar, a global expert in Managing Customer Relationships, today announced that Farid Jarrar has been appointed Chief Information Officer of Stellar's Asia Pacific business

Stellar, a leading call centre and business process outsourcing provider, today announced that it has been awarded a call centre sales contract with one of the Australia's leading energy retailers.

CyberTech call recording solution is helping to enhance detection and clear-up rates in Gloucestershire and across the UK.

Respondez is delighted to announce that RevenueWire has chosen the Hartlepool based outsourcer to manage their European customer support.

Respondez is the Hartlepool based contact centre, now able to provide FSA regulated services, both inbound and outbound services.

With a recent rise in call centres being relocated abroad, a Swansea-based company is taking the initiative to bring the call centre industry back to the UK.

Stellar, a leading global call centre and business process outsourcing provider, today announced that it has been awarded a tender to provide call centre support to the Australian Bureau of Statistics (ABS) during the 2011 Census.

Stellar, a global expert in Managing Customer Relationships (MCR), today announced that the service it manages on behalf of long-term partner Vodafone Hutchison Australia has won the 118 Award for Best Directory Assistance Service.

An international research made in 7 countries in Central and Eastern Europe