Parlance Corporation, a leader in enterprise call handling solutions, today announces a new article "The Caller Experience: Gateway to Customer Satisfaction" by Mark Bedard, Director of Marketing at Parlance.

Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, "How Leading Companies Answer the Phone: Call Handling Practices in Business Today".

IP Touchphone attendant consoles are now available from BBH Solutions. The IP Touchphone, powered by IP Trade, is an advanced SIP-based attendant console that enable users to efficiently handle and manipulate a very large number of incoming calls.

Keen to set themselves apart from the competition, national call handling centre Call Angels has called in motivational experts Olivia Stefanino