Solution Allows Contact Center Managers to Easily Customize Their Caller In-Queue Experiences

Call centers, contact centers, CRM's what are they and will they really help improve business operations? Adept Networks an expert business phone and contact center contractor sheds light on what a contact center is and how it improves operations.

IDLC uses Ameyo Communication Suite to amplify their call management process.

RigNet, a global offshore communications service provider, has selected TeleMate Unified Call Management to manage its communications revenue.

Alternate Access®, a leading provider of converged communications solutions, recently installed a Wave IP 2500™ phone system for Chapel Hill, N.C.-based Management Services On-Call, providing the small business with broad call center capabilities.