Behavioral pairing AI goes mainstream, improving customer and agent satisfaction, operational metrics, and customer lifetime value

Businesses can set up the system in minutes and improve team performance through analytics and machine learning fueled applications

eZuce is First Supplier to Use Blockchain to Improve Phone and Video Communications

Call centers, contact centers, CRM's what are they and will they really help improve business operations? Adept Networks an expert business phone and contact center contractor sheds light on what a contact center is and how it improves operations.