The business process outsourcing firm's latest release announces its latest webinar, which will discuss Business Continuity Planning and how to have a successful execution amid times of crisis.

Addition of leading workforce management solution bolsters ServiceStack® capabilities

The integration of the company's first in-house call center will result in a single point of contact for prospects and allow the senior living provider to streamline and improve the overall sales process

Rapid Adoption of Cloud Contact Center Solution Enabled Lingo to Exceed Expectations

Record Global Numbers and Platform Adoption Demonstrate Importance of Technology to Clients

Empirix chosen by CEHE to validate the efficacy of their migration to cloud-native contact center solution Five9

Tryvium transforms the Microsoft Teams environment into a Modern Enterprise Service Support Center Platform to enhance the employee and customer experience and increase support experts' productivity with AI-based virtual agent and automation.

The business process outsourcing firm's latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating big changes in contact center operations.

BPO Veterans to Drive Next Stage of Growth with Strategic Business Initiatives

Landmark FTC Order Supports Need for Compliance Protocols to Prevent and Block Bad Actors from Engaging in Illegal Calling

Introduces proprietary VoiceRNA scoring to measure call quality

DVS Spotlights Interaction Analytics for UCaaS and CCaaS at Customer Contact Week

Enterprise-Class Workforce Optimization for Amazon Connect Customers

Talented Sales and Marketing Veterans to Drive the Next Stage of Growth for Emerging BPO Leader

AVOXI integrates with essential CRM technologies to increase contact center efficiency and improve customer satisfaction.

Offering Affordable, High-Tech CX Solutions to European Clients.

A resilient business model that provides flexibility to meet changing demands

Numeracle™ to host a virtual panel discussion on June 18 at 12 p.m. EST

AVOXI's latest Asia-Pacific release includes virtual number coverage in several high-growth cities and the company's first mobile offering.

Behavioral pairing AI goes mainstream, improving customer and agent satisfaction, operational metrics, and customer lifetime value

Art Herold Joins DVS to Support Southeastern U.S. and Latin America Partners

Annual industry ranking recognizes workplaces for remote-friendly hiring

Continuing its aggressive growth strategies, IVR Technology Group brings on an experienced, high-growth professional as Chief Revenue Officer.

Experienced business leader Brent Snyder joins IVR Technology Group as CEO to lead its growth in the customer service automation space

Unity Contact Center Recognized for Exceptional Innovation

Kate Fechik Assumes a Leadership Role for Reseller Partner Initiative

DVSAnalytics Provides Seamless Access to Customer Recordings in Salesforce

Applied AI solution optimizes guest relations to boost satisfaction, productivity, and revenue

Enterprise-Class Workforce Optimization for RingCentral Customers

DVSAnalytics Showcases Workforce Management and Engagement Software Designed to Meet the Needs of Today's Contact Center

The Integrated Solution Will be Available through SugarCRM Elite Reseller Mastersolve

DVSAnalytics Showcases Solutions for Quality Management and Training Trends to Meet the Needs of Today's Contact Center

Former Medicare Administrative Contractor (MAC) IT Executive Joins MicroAutomation's Contact Center Automation Team