Compass Payments Suite, a cloud-based 'payments as a service' platform, integrates multiple payment types, modes, methods and alert messaging to automate a company's customer payment experience across all the channels people use today.

IVR Technology Group offers contact centers and medium to small businesses a single-source solution for a secure hosted omnichannel contact center with value-add customer service technologies and round-the-clock support.

VIZIO's Total Number of Stevie Awards Climbs to 63 Since 2012

The Indiana Chamber of Commerce has released its "2017 Best Places to Work in Indiana"

MicroAutomation has expanded its existing strategic partner relationship with Virtual Hold Technology through the addition of their market-leading products on MicroAutomation's comprehensive suite of contact center products and services available through its GSA Schedule 70.

U.S. Business Marks 20-Year Milestone

SafeSoft Solutions, a leading call center solutions provider, has officially announced their rebrand to Convoso. A change that reflects the introduction of their revamped product, the world's first, Gamified Contact Center Software.

IVR Technology Group, a secure voice and text application service provider, is proud to announce its recent merger with Phonologies, a global provider of contact center technologies and cloud based voice platforms.

Innitel Telecom announced today that TMC, a global, integrated media company, has named its Atomic predictive Dialer as a recipient of a 2016 INTERNET TELEPHONY Product of the Year Award.

Sevion Global Solutions announced today that Mike McClelland, a technology services pioneer, will be coming on-board as a Vice President of Enterprise Delivery for operations in the US region.

Education at Work announced today that its student employees have earned more than $1 million in tuition assistance since opening its doors in August of 2012. Education at Work is a non-profit organization dedicated to helping college students graduate with as little debt as possible through part-time jobs that pay wages, and a tuition assistance program based solely on GPA.

KnoahSoft, a leading provider of workforce optimization solutions, announces availability of version 4.5 of its Harmony™ workforce optimization software suite

Emerio is honored to have been recognized by Outsourcing Malaysia once again for one of its IT services initiatives.

An international restaurant chain implements Acqueon's AiQ contact center solution to improve customer service.

This session will help customer service and contact center professionals learn how to evolve from using social media as just a function into using it as part of a business strategy. Attendees will learn that when social is applied across the organiza

Tenth Year Milestone Signifies History of Success and Foundation for Forward-Strategies

First Call Resolution, a premier provider of outsourced live agent contact center and businesses process solutions is pleased to announce that it has been recognized as a Top Workplace by The Oregonian in 2013, for the second consecutive year.

First Call Resolution, a premier provider of outsourced live agent contact center and businesses process solutions officially announced the location of their newest Oregon contact center: Veneta.

First Call Resolution announces the promotion of Katheryn Carnahan, from VP of Operations to Senior VP.

First Call Resolution announced on Thursday the promotion of Tim Galarza, from Business Analyst to Director of Strategic Planning.

First Call Resolution, the premier provider of outsourced live agent call center, announced today that they are continuing construction and remodel on their administrative offices building.

Call centers, contact centers, CRM's what are they and will they really help improve business operations? Adept Networks an expert business phone and contact center contractor sheds light on what a contact center is and how it improves operations.

First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, announced today the hiring of Tim Galarza as the new Manager of Business Analysis.

Car dealership H.R. Owen is revolutionising its customer experience using NewVoiceMedia's ContactWorld for Salesforce architecture

USAN, a provider of multi-channel customer engagement solutions, announced today the launch of its new website - USAN.com.

Leading industry analyst firm highlights cloud vendors' ability to provide impressive service availability and TCO

CallTower and LiveOps Partner to Enable Small-to-Medium Enterprises to Benefit from Cloud-based Unified Communications in the Contact Center

Stellar, a leading contact centre and business process outsourcing provider, today announced they have selected Maroochydore at the Sunshine Coast in Queensland to host their new operations for the Australian Taxation Office (ATO).

CMG today announced that it has acquired iTEMize Technologies in Reston, Virginia. With the acquisition, CMG has reorganized into two divisions: CMG Connect and CMG Itemize.

KnoahSoft announced it has been named a Hot Vendor for 2012 by Ventana Research in their Value Index for Agent Performa

KnoahSoft, a leading provider of VoIP applications for contact centers, BPOs, banking, retail and healthcare companies throughout the world, and a Solution Developer within the Unified Communications technology category of the Cisco Developer Network

Knoahsoft, a workforce optimization (WFO) solutions provider, announced today that a leading electronics company has selected Harmony for its regional customer service centers in Asia Pacific.

AstraQom Incorporated, an IP communications and technologies company with headquarters in Canada's Silicon Valley, Ottawa, announces new services to empower remote agents and the corporations who hire or contract with them. VoIP, call whisper ...

Add-on appliance simplifies IT management and reduces costs for enterprises

Xplore-Tech Services Pvt. Ltd. proudly announces itself as NASSCOM member. NASSCOM certification is an acknowledgment of authenticity and expertise in the industry.

USAN will sponsor and demonstrate its cloud-based contact center solutions at the ICMI ACCE Conference and Expo May 7- 10 in Seattle, WA.

3CLogic delivers complete cloud based Inbound and Outbound call center capabilities to reps at Ultimate Solutions Associates to simplify and speed up Home Loan Modifications. Comprehensive campaign functionalities assist home owners to safely and eff

KnoahSoft today announced that its workforce optimization solution is compliant with key collaboration solutions from Avaya, a global provider of business collaboration systems, software and services.

Successful growth at WRB Communications (www.wrbcorp.com), the leading outsource partner of healthcare contact center solutions, has created new jobs in the Washington, DC metropolitan area.

IT and telecom specialist to provide consultancy, implementation and support for Interactive Intelligence's range of unified IP business communications solutions

KnoahSoft and Esnatech Partner to Deliver Advanced Unified Communications and Contact Center Software.Combination to Help Enterprises Increase Employee Productivity and Mitigate Regulatory Risk

Digital Imaging Leader Will Discuss How eGain Powers Great Multichannel Service Experiences for Canon Customers

Trase Miller celebrates 17th anniversary with a move of their Tulsa offices into Corporate Woods office park.

Seven key contact center trends offer opportunities to drive down costs while improving the customer experience

Scope ME to provide customized 24/7 technical support to A10 Networks' customers in the region

Asset purchase agreement with ATIO Corp. gives Interactive Intelligence increased presence throughout Africa