Webcast presented by Drew Kraus and Brad Herrington has already attracted over 700 pre-registrants

Evaluation based on completeness of vision and ability to execute

WRB Communications, a healthcare communications call center provider, announced it selected industry veteran, Ron Abel, as the company's new President. Abel brings with him decades of strategic vision, industry expertise and broad leadership skills

Report leaders defined as "high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center productsâ€

All-in-one IP communications software suite deployment results in improved customer service

eGain's award-winning applications for interactive service through email, phone, social, and web channels in multiple languages to be utilized

Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model

New Avaya IP Office 7.0 completes NES integration, delivers up to 60% savings

New SME customers and business partners share experiences in collaboration

Forthcoming innovations unveiled for small and medium businesses: Avaya Flare Exper

VPI (Voice Print International www.VPI-corp.com) solutions received the highest ranking in reporting and delivery of actionable insights in the 2010 - 2011 Quality Management/Liability Recording/WFO Product and Market Report from DMG Consulting.

Hosted by the Contact Center Network Group (CCNG) and designed exclusively for contact center executives and directors, the Contact Center Executive Summit helps attendees gain best practice insight and exchange ideas with colleagues an

Global Connection, a world leader in prepaid home phone service, and StarPound Technologies announced today the implementation of a customized instance of the award winning StarPound software platform to act as a backup and eventual replacement of th

CEM Professionals specializes in contact center resource placement. Founded recently to provide consulting and legal work for contact centers, CEMpros offering resources at the supervisor level and above.

Highly Anticipated Fourth Annual Event Will Provide Contact Center Professionals with Groundbreaking Strategies and Proven Best Practices to Boost Performance and Profitability

Panelists from COMMfusion, McGee-Smith Analytics, and Vanguard Communications to offer guidance for capitalizing on the latest contact center technology trends

Metropolis Technologies, a leading manufacturer of telemanagement software, today announced the release of its AgentWatch call center management software for Avaya IP Office PBXs.

WRB Communications, Inc., a medical communications contact center services company, will celebrate its 15th Anniversary January 16, highlighting the evolution of a company that continues to grow every day.

Metropolis Technologies, a leading manufacturer of telemanagement software is receiving positive feedback from the beta phase of its latest solution AgentWatch for Avaya IP Office pending release January 2011.

Metropolis Technologie announces the coming of a brand new call center solution for the Avaya IP Office system.

Cyara Solutions today announced that the New Zealand's Ministry of Social Development (MSD) has adopted its Pulse product to automatically test the operations of its call centers, removing the need for daily manual testing.

Powerful list and campaign management solution that is tightly integrated to Cisco Unified Contact Center Enterprise Dialer substantially enhances campaign management capabilities.

Joins an elite tier of businesses to have achieved this designation

Web-based contact center management and tracking software available for use on Apple iPad and other mobile web-enabled devices

ProActive Reach substantially enhances outbound capabilities of Avaya and Cisco PBXs

David joins Servion with more than 15 years of experience in Contact Center technology domain

Purdue Research Park,West Lafayette,IN June 2010 BenchmarkPortal today announced that Delta Dental of Arkansas has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality Purdue University

Acqueon Technologies, Inc. today announced the appointment of Julie D. Burroughs as Vice President - Sales and Business Development.

VPI's Analytics-Driven Quality Monitoring Software Wins Contact Center Technology Innovation of the Year Award at ContactCenterWorld's Top Ranking Performers Conference

Saint Louis, MO- March 2010 BenchmarkPortal today announced that Concordia Publishing House has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

Guadalajara, Mexico - May 2010 BenchmarkPortal today announced that HerbaLife has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

AnswerFirst Communications celebrates 12 years of providing answering services and call center solutions to clients throughout the world.

AnswerFirst Communications partners with Modern Inserting & Mailing to target potential answering service clients in the heating & cooling industry.

Drishti makes significant enhancements in their hosted contact center solution Ameyo-on-Cloud coming up with the next version Ameyo-on-Cloud 2.0.

Ameyo - Drishti's all-in-one IP contact center technology offering helps Transgenez BPO win a major customer process over their competitor for managing higher up-time along with ultra-fast and highly cost-effective deployment from Drishti.

Announcement From BenchmarkPortal & CyraCom On An Upcoming Webinar

"How to handle non-English calls: Managing costs and increasing efficiency"

A Breakthrough from BenchmarkPortal!
Announcing "instant benchmarking" - - with even greater benefit to you as a manager. Introducing a "systems sensing" technology that allows you to send data directly from your systems

Drishti-Soft launches a brand new browser-based agent interface - Ameyo Web Access 2.0

eGain announced today that KMWorld (www.kmworld.com) has named eGain to its 2010 list of "100 Companies that Matter in Knowledge Management."

Drishti-Soft implements a complex rural IVRS to enable multi-lingual info-line for farmers across India.

MERRILL, Wis.- December 2009 BenchmarkPortal today announced that Church Mutual Insurance Group has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Cent

Drishti-Soft presents Ameyo Node Flow 2.0 - a telco-grade IVR solution enabling creation of unified IVRs for complex call flows of varied processes.

Drishti announced its new advanced contact center supervision and monitoring tool - a leap ahead in managing the productivity of call centers.

Blue Ocean Contact Centers has been certified as a Center of Excellence by the Center for Customer Driven Quality at Purdue University and BenchmarkPortal.

TASC,announced that Russell Satterfield will be an integral part in developing a strategic direction to aggressively grow the company as a Business Development Manager.It offers offshore options through strategic partners.

Geoffrey Barlow has recently joined the company as VP of Client Relations and Global Services. He has got an experience within the contact centre industry with a specialization in acquisition, retention and customer care activities in various fields.

New Version of Consilium UniAgent™ Simplifies Unified Communications for the Contact Center