Tagged contact-centre

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CCNA launches their call centre optimisation service, CC Callback

 CCNA reduces call centre workloads with their low-cost solution delivered at record speed. Read More
Capstone Awarded Contact Centre Partner of the Year 2019 at Experience Avaya Dublin
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Capstone Awarded Contact Centre Partner of the Year 2019 at Experience Avaya Dublin

 Avaya recognises Capstone's capabilities in supporting customers through the digital transformation process Read More
Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service
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Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service

 Artificial intelligence improves quality and efficiency of service to Aylesbury Vale residents Read More
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Conectys Named Outsourcing Contact Centre Provider of the Year by the NOA

 Conectys, the global outsourcing provider, wins the 2015 Outsourcing Contact Centre Provider of the Year title at the National Outsourcing Association Awards (NOA). Read More
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Interactive Intelligence Global Customer and Partner Conference Draws 2,200-Plus Attendees from 42 Countries

 Conference highlights included a millennial-aged panel session, an industry expert panel session, and the launch of the company's new suite of distributed cloud services Read More
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Interactive Intelligence Positioned in the Leaders Quadrant of Magic Quadrant for Contact Center Infrastructure Report

 Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products Read More
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New ShoreTel Enterprise Contact Centre Software Focuses on Needs of Large Customers

 Enhanced multi-channel support improves the agent productivity and operational efficiency Read More
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Consilium Names Dhananjay Prasad As Vice President, Technical Services and Strategic Alliances

 Gurgaon, India, Singapore September 23rd, 2013: Consilium Software Inc., the Unified Communications software company specializing in on-premise and cloud solutions for enterprises and contact centres, today announced that Dhananjay Prasad has joined Read More
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Sunrise Software's Sostenuto Awarded Service Desk Institute Standard for Performance Results Report Compliancy

 Sunrise Software one of only two vendors globally to achieve industry standard certification for ITSM Reporting Read More
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H.R. Owen Takes The Fastest Cars On Earth To Cloud Nine For First Time

 Car dealership H.R. Owen is revolutionising its customer experience using NewVoiceMedia's ContactWorld for Salesforce architecture Read More
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Stellar Announces Sunshine Coast Location For ATO Operations

 Stellar, a leading contact centre and business process outsourcing provider, today announced they have selected Maroochydore at the Sunshine Coast in Queensland to host their new operations for the Australian Taxation Office (ATO). Read More
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Interactive Intelligence Acquires Netherlands Reseller, Brightware

 Acquisition gives Interactive Intelligence increased presence throughout the Benelux region Read More
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Dubai-based GAPCORP Reaches New Heights with Altitude Software

 GAPCORP deploys world-class contact centre system to handle its fast-paced growth across the GCC Read More
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Cactus Search Launches 2011 Contact Centre Salary Survey

 Leading Contact Centre management recruiters Cactus Search have just released their 2011 Salary Survey. Read More
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CyberTech Expands Open Contact Centre Optimisation Strategy With New Teleopti Partnership

 Workforce Management Partner Enhances CyberTech's Comprehensive Voice/Data Recording Solutions Suite Read More
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CyberTech Celebrates 25th Anniversary With Double-Digit Growth

 Continued sales growth makes CyberTech the voice recording company to watch in 2011 Read More
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CyberTech FAST Provides Rapid Audio Search Of Recorded Conversations

 CyberTech cuts the time taken to search and review audio content in over 30 languages Read More
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CyberTech Introduces Industry's First Unlimited Scalability Call Recording Software

 New unlimited scalability recording platform can support upwards of 40,000 channels Read More
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Webinar Presentation presented by BenchmarkPortal & CyraCom Tuesday, April 6 "Study Results: How To Handle Non-English Calls"

 Announcement From BenchmarkPortal & CyraCom On An Upcoming Webinar "How to handle non-English calls: Managing costs and increasing efficiency" Read More