New Global Australian partnership to provide the latest Customer Experience and Process Improvement approaches and techniques across ANZ

Former Silicon Valley Executive Helps Clients Navigate
Complex Marketing and IT Terrain

Noventum Service Management together with the Association for Service Management International and Mikrocentrum will be having the first conference of its kind in the area of Service Economics in Europe.

What does being customer centric actually mean? Why is it vital for the survival of any business? In this article, social media guru Gary Vaynerchuk, and Harvard Business School professor Ranjay Gulati, give their opinions, and real-world examples.