Dealing with an angry customer, handling compliments etc can be done only by professionals who are trained for this, not any call answering executive. So, investing in psychology-based training is a welcome decision at Integra.

Good customer support is an asset for a company. But as much as it is important, it is very difficult to find a good team. Moreover, this is a value addition service and hence it does not make sense to invest too much money in this.

Integra Customer Support is the customer care wing of Integra Global Solutions, an outsourcing company headquartered in the United States. Having been in the business for nine years, the team at Integra have a wealth of experience handling all kinds