customer-experience-management | Media Room

Press Release Aug 25, 2022

GlowTouch Named an Aspirant on the Everest Group Customer Experience Management (CXM) PEAK Matrix® 2022

Recognized by the Everest Group for the 2nd consecutive year Read More

Press Release Jul 30, 2019

Signet Research Upgrades Its Customer Experience Platform With Enhanced Analytics

Signet Research Expands Customer Experience Platform

Maximizing Data Analysis Read More

Press Release Sep 7, 2018

Customer Experience Platform CloudCherry Raises $9 Million in Series A Funding

Funds will be used to accelerate growth and further expand predictive capabilities Read More

Press Release May 31, 2018

BPG and IQ Group (Australia) Deliver Progressive Customer Experience & CEMMethod™ to Help Businesses Transform

New Global Australian partnership to provide the latest Customer Experience and Process Improvement approaches and techniques across ANZ Read More

Press Release Feb 27, 2018

Signet Research Releases Sibyl™ Pulse: A Customer Experience (CX) Management Platform Designed to Help Organizations Collect, Analyze, and Act on Customer Feedback

Sibyl™ provides companies with critical customer feedback and alerts them to unsatisfied customers BEFORE they compromise future revenue Read More

Press Release Feb 14, 2018

AND Agency LLC Announces Its Recent Acquisition of Greenwich Associates ULC, Canadian Customer Experience Management (CXM) Company

Epson Partners with Lucep and Lifesize to Showcase the Future of Business Technology

Lucep invited to Solution & Technology Convention 2014 to demonstrate their Smart Queue Management System Read More

Press Release May 1, 2014

AuthX Implementing Next Generation Digital Marketing Platforms for Fortune 1000 Companies.

AuthX Consulting to offer technical and marketing services to help Fortune 1000 companies implement next generation digital marketing platforms that promote authentic engagement with their customers. Read More

Press Release Oct 25, 2012

Gleanster Principal Analyst Ian Michiels Discusses How Online Retailers Deliver World-Class Customer Experiences with WCM and Ecommerce Integration

Ian Michiels, a Principal Analyst at Gleanster, will be leading a webinar on October 30 that looks at the essential strategies and tactics top performing organizations are using to empower marketers and deliver world-class e-commerce experience. Read More

Press Release Oct 15, 2012

Clarabridge Named to Information Management's "40 Vendors We're Watching" List

Clarabridge is Recognized for Helping Organizations Turn Customer Feedback and Sentiment Data into Actionable Insights Read More

Press Release Sep 13, 2012

Clarabridge to Share Social Customer Experience Strategies at Dreamforce 2012

Clarabridge, Inc., the leading provider of Customer Experience Management (CEM(, today announced it will be exhibiting at Dreamforce 2012, Booth #129, Sept. 18-21, in San Francisco. As the world's largest Read More

Press Release Nov 8, 2011

Most Large Firms Lack Strong Customer Experience Measurements, According To Temkin Group Research

More Than 200 Large Companies Participated In Temkin Group's Assessment Of How Companies Collect And Use Customer Experience Metrics Read More

Press Release Oct 6, 2011

Andrew Reise Consulting Joins Customer Experience Professionals Association

Andrew Reise Consulting to contribute to the advancement of the customer experience discipline. Read More

Press Release Sep 26, 2011

Kentico Sets a New Standard for Customer Experience Management

Kentico Software, the Web content management system vendor, announced today at the Kentico Connection Conference in Denver a new Customer Experience Management product - Kentico Enterprise Marketing Solution (EMS). Read More

Press Release Sep 21, 2011

Advanced Feedback Is Pleased To Announce The Addition Of Four New Clients

Advanced Feedback is pleased to announce the addition of Sharp Healthcare, TomKats Inc., Fitness Zone, and NewMark Merrill Companies to their current client base. Read More

Press Release Sep 5, 2011

Only 2% Of Firms Have Mastered Voice Of The Customer, According To New Temkin Group Research

Study Of 192 Large Firms Provides An Extensive Benchmark Of Maturity Levels For An Important Customer Experience Management Capability Read More

Press Release Aug 30, 2011

New Kentico Beta Release Brings An Integrated Customer Experience Management Solution

Nashua, New Hampshire, USA, August 30, 2011 - Kentico Software (http://www.kentico.com), the Web content management system vendor, releases a beta version of Kentico CMS 6 and adds a new product line - Kentico Enterprise Marketing Solution (EMS), Read More

Press Release Aug 17, 2011

USAA And Edward Jones Earn Top Spots In The 2011 Temkin Customer Service Ratings

New Research Based On Feedback From 6,000 U.S. Consumers About 129 Firms Shows That Only 9% Of Companies Deliver Strong Customer Service; TV Service Providers, Internet Service Providers And Health Plans Are The Worst Read More

Press Release Jul 4, 2011

Apple Delivers Best Experience For New Computer Buyers, But HP And Dell Are Not Far Behind

Study Of More Than 800 Computer Buyers Shows That Apple Delivers Best Experience Across New Computer Purchase Process, With Largest Gap In Customer Service Read More

Press Release Jun 28, 2011

Amazon.com, Regions, And USAA Earn Top Spots In The 2011 Temkin Web Experience Ratings Of 119 Firms

Study Of 6,000 U.S. Consumers Shows That Only 7% Of Companies Deliver Good Online Experiences; TV Service Providers, Internet Service Providers And Health Plans Are The Worst Read More

Press Release Jun 12, 2011

Social Media Plays A Limited Role In Consumers' Purchase Decisions

Study Of 6,000 U.S. Consumers Examines How Consumers Use Social Media Channels To Purchase Computers, Cell Phones, TVs, Insurance Policies, Health Plans, And Credit Cards Read More

Press Release May 23, 2011

Consumers Are Most Likely To Forgive USAA, Costco, and Amazon.com If They Make A Mistake

Study Of 6,000 Consumers Reveals That Companies Have Built Up Limited Goodwill With Customers In Report On 143 US Companies Across 12 Industries Read More

Press Release May 17, 2011

Study Shows Customer Experience Management Is On The Rise

Survey Of 200+ Large Companies Highlights Customer Experience Efforts And Changes SInce Last Year Read More

Press Release Mar 28, 2010

Global Customer Experience Management Certification Program

Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents... Read More

Press Release Dec 28, 2009

Global Customer Experience Management Certification Program

Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents, the program has... Read More