Tagged customer-experience
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New Report Identifies Human Interaction as the Missing Piece in the Online Shopping Delivery Experience (DX)
After surveying 2500+ people across Ireland and the UK, All human recommends leveraging digital solutions to connect with customers and reshape the delivery experience. Read More
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The Daniel Group Announces New CX Training Initiative: The CX Institute
The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative aims to bridge theory and practice in CX. Three programs will be launched: CX Program Leader Certification, CX for Executive Teams, and CX for Frontline Managers. The institute complements The Daniel Group's commitment to improving customer experiences. For more details, visit their website. Read More
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Thriver Launches Groundbreaking AI Chatbot to Enhance Workplace Service Management
Thriver, a leading technology company specializing in workplace service management, is proud to announce the release of its revolutionary AI Chatbot. This cutting-edge addition to the Thriver platform further enhances the user experience and simplifies the management of workplace services. Read More
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Thematic's Leading AI-Driven Platform Incorporates Generative AI, Embracing Large Language Models for Customer Feedback Analysis
Global feedback analytics leader levels up its own proprietary AI algorithm with the latest large language models to deliver the most thorough, transparent customer feedback insights for clients. Read More
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Homebuilding Experience Management Firm, Eliant, Announces Winners of the 28th Annual Homebuyers' Choice Awards
Olson Homes and Chesmar Homes earned top honors, taking home 'The Eliant' at this year's Homebuyers' Choice Awards, and Tammy Williams was named Customer Service Leader of the Year Read More
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Emplifi Recognized as an Overall Exemplary Vendor by Ventana Research
2023 Ventana Research Customer Experience Management Value Index research guide for technology buyers ranked Emplifi in the top 10 vendors based on Emplifi's usability, manageability, adaptability and validation. Read More
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Got It AI Announces AutoFlows™, a Breakthrough Autonomous Conversational AI, Enabling Next Generation of Virtual Agents That Automate Unique CX Journeys for Each Enterprise
AutoFlows™ significantly lowers professional services costs and time by leveraging generative no-code AI to autonomously discover automatable dialog paths, which the enterprise can deploy as virtual agents with desired containment outcomes. Read More
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Remote Access Keeps Its Position as Sourceforge Top Performer Software in Remote Desktop Category
TSplus is proud to be a regular winner of the Top Performer award from SourceForge, the world's largest software reviews and comparison website. Along with hundreds of outstanding reviews on other famous comparison websites, this reward acknowledges TSplus' quality and professionalism. Read More
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iCXeed Ushers in the Future Era of Customer Experience Management With Business Process Innovation
iCXeed has its sights on disrupting the Business Process Outsourcing (BPO) industry, eliminating businesses' needs for traditional customer service and modernizing the brand experience to unlock customer value and accelerate digital growth. Read More
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TSplus Updates Keep Improving User Experience
Every month, the TSplus development team releases at least one update for Remote Access and Advanced Security software; and every other month for the rest of the product line. For the past two years, these regular updates include a fair number of improvements focused on the user experience. Read on for more details. Read More
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The Daniel Group Announces Its Annual CX Client Conference
The Daniel Group will host its annual CX Client Conference on Oct. 19-20, 2022, in Charlotte, N.C. The keynote speaker for this two-day event will be Fred Reichheld, the creator of the Net Promoter system of management. Read More
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SEIDOR Acquires Opentrends and Strengthens Its Cloud Application Transformation Strategy
The business technology consulting firm SEIDOR becomes a majority shareholder of digital transformation solutions firm Opentrends. With this union, both companies reinforce their commitment to innovation, design, and digital product development solutions in the United States. Read More
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ValidSoft's Trusted eXperience™ Now Available on Genesys AppFoundry
ValidSoft, the world leader in voice biometric guaranteed identity assurance, enters the Genesys marketplace of solutions to securely authenticate and guarantee a person's identity using his or her voice. It is fast, accurate, secure and friction free. Read More
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Customer Experience Startup Hark Raises >$1.5M to Build a New Video-Focused Support Channel
Hark, a New York-based startup, has raised more than $1.5M to launch a new, video-based customer experience channel aimed at helping companies deliver a best-in-class experience while decreasing costs. Read More
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geniant Joins Forces With Eastlake Studio to Transform the Nature of Design Consulting
The acquisition of award-winning workplace architecture and interior design firm means geniant can now reshape the moments of experience in physical spaces—adding to its well-established capabilities in technology and people interactions. Read More
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