Tagged customer-experience
Press Release
Elizabeth (Liz) Mertz Named New Director of Client Services for Catalyst
Liz Mertz has been promoted to director of client services for Catalyst, a Rochester, New York-based marketing agency specializing in acquisition, retention, customer relationship management (CRM) and customer experience design (CX). A ten-year agency veteran, Mertz will lead the Catalyst account team in developing data-driven, customer-centric communications programs. Read More
Press Release
Catalyst (Rochester, New York) Creates New Role: Director of Experience Design; Promotes Senior Customer Experience Designer Nancy McCrave
Nancy McCrave has been named the first director of experience design at Catalyst, a New York-based marketing agency specializing in CRM and customer experience (CX) design. Read More
Press Release
Loyalty and Retention Look Set to Be the Top Investment Among Customer Experience Practitioners in 2016
CX Network has published an exclusive report detailing the key trends and challenges within customer experience in the past 12 months and what this means for CX leaders in 2016. Read More
Press Release
Natural Training Wins Customer Service Programme of the Year Award
Natural Training is celebrating their win in The National Customer Service Training Awards 2015, in the 'Customer Service Training Programme of the Year' category, for a programme developed and delivered to The Mall (Capital & Regional). Natural Training created a game changing programme, which yielded outstanding results and proven long term benefits for The Mall. Read More
Press Release
CIOReview Selects Ponvia Technology for 20 Most Promising CEM Solution Providers 2015
Annual list showcases the 20 Most Promising CEM Solution Providers 2015. Ponvia makes it to CIOReview's top CEM Solution Providers list for its expertise in building and deploying a truly unified customer experience solutions. Read More
Press Release
ILGOS, Real-Time Local Sharing and Discovery App, Now Available on the Apple App Store
ILGOS is a location-based discovery tool that provides a real-time glimpse into community and local business activity through the use of geotagged content posting. Businesses have total control over their presence on the app and unlike review, daily deal, and check-in sites where users are charged, ILGOS is a free and effective solution to increasing brand awareness. Read More
Press Release
Parlance Corporation Links Customer Satisfaction to the Caller Experience in New Article
Parlance Corporation, a leader in enterprise call handling solutions, today announces a new article "The Caller Experience: Gateway to Customer Satisfaction" by Mark Bedard, Director of Marketing at Parlance. Read More
Press Release
Parlance Presents Webinar: "How Leading Companies Answer the Phone: Call Handling Practices in Business Today"
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, "How Leading Companies Answer the Phone: Call Handling Practices in Business Today". Read More
Press Release
Ponvia Technology Inc. Announces Nextnova, an Omni-Channel Customer Experience Application Platform
The Company's Eagerly Anticipated New Platform-as-a-Service Offering Will Dramatically Expedite Development of New Customer-Centric Applications While Also Lowering Total Cost of Ownership Read More
Press Release
CRMIT Solutions Delivers Knowledge Based Service Enablement on Oracle Sales Cloud
Knowledge Based Service Enablement offers travel & transportation companies using Oracle Sales Cloud to leverage knowledge management capabilities of CRM by hosting solutions that can be published to their web and social channels. Read More
Press Release
CIOReview lists CRMIT Solutions among 100 Most Promising Oracle Solution Providers
CIOReview, a leading technology magazine features CRMIT Solutions as one of the "100 Most Promising Oracle Solution Providers 2014" and also features CRMIT Solutions: Enabling meaningful CX Cloud Solutions. Read More
Press Release
Telefónica Germany Relies On DSL Soforthilfe, A Self-Care Solution By Mquadr.at
Telefónica Germany - known in Germany as o2 - offers their customers a self-care and Customer Experience software by market leader mquadr.at for the fully automated repair of Internet-access related problems. Read More
Press Release
L'Oral SA to Revolutionise Digital Beauty Experiences Globally with Sitecores Experience Platform
April 16, 2014 - Sitecore, the global leader in customer experience management software, announced today that Sitecore's experience platform has been selected by The L'Orйal Group to enable their marketers to deliver personalised customer experiences Read More
Press Release
Customer Experience Summit | Hosted By SDL | 1- 2 Oct 2013 | London, United Kingdom
Espire, with its expertise in content management solutions, is delighted to announce its participation at the Customer Experience Summit, hosted by SDL in London, United Kingdom on 1st and 2nd Oct 2013. Read More
Press Release
Beyond Philosophy's Global Leaders of Customer Experience Management Research 2013 The Results Are Announced!
Following on from the success of Beyond Philosophy's last Global CEM Research 2011/12, the Customer Experience expert's have just announced the release date for this year's results. Read More
Press Release
New Business Strategies and FullCircle CRM To Discuss "How Top Companies Use Customer Experience To Drive More Leads"
New Business Strategies and Full Circle CRM will be presenting a webinar on how companies can utilize a customer experience strategy to drive higher quality sales leads. Read More
Press Release
Increase Revenue with Customer Experience
Announces the publication of a complimentary white paper, "Connecting Customer Experience to Revenue." The paper details a methodology for defining and delivering quality customer experience expected that can uniquely differentiate companies. Read More
Press Release
Intelligence Partner Becomes A Clarabridge Reference Partner For The Spanish And Brazilian Markets
Intelligence Partner, a provider of consulting, implementation and development in the cloud, has partnered with Clarabridge, a leading provider of Customer Experience Management, to bring Clarabridge solutions to the Spanish and Brazilian markets. Read More
Press Release
Colin Shaw Is Recognized As One Of The World's Top Influencers According To Linkedin.
Colin Shaw, Founder & CEO of Beyond Philosophy, one of the world's first Customer Experience Consultancy's, joins the elite 150 thought leaders as part of the new INfluencers program launched by LinkedIn on Tuesday October 2, 2012. Read More
Press Release
New Research Of Top Emotional Touch Points: Case Studies On How To Drive Emotional Engagement November 8, 2012 Webinar
Beyond Philosophy announced a webinar focused on "New Research of Top Emotional Touch Points"; show casing a selection of case studies that demonstrate how to drive emotional engagement within an organization successfully. Read More
Press Release
Beyond Philosophy To Reveal Seven Fundamentals of a Successful Customer Experience Program - July 12th 2012 Webinar
What are the fundamentals of a successful Customer Experience program? Since being formed over ten years ago Beyond Philosophy have seen hundreds of organizations try and implement a Customer Experience program. Read More
Press Release
Achieving Patient Experience Excellence Through Cultural Transformation And The Key To Sustainable Improvements - Beyond Philosophy
Beyond Philosophy is a customer experience consultancy that helps to create engaging programs addressing the rational and emotional sides of the customer experience Read More
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