Qaalfa Dibeehi, Chief Operating & Consulting Officer, Beyond Philosophy and Rhonda Dishongh, Director of Customer Experience Design, Memorial Hermann Hospital System, are to share insights

Why do people knock wood for luck? Why do people press elevator buttons 20 times, even though they know it won't make the elevator come any faster? People are irrational.

Colin Shaw, Founder & CEO, and Zhecho Dobrev, Consultant, to share the insights from a four months research with Telecom executives and customer experience professionals.

What I call the "New Museum Experience" is not limited to New York City. London's Tate Modern, to name but one example, is no stranger to the visitor experience either

Catalyst Healthcare Research released a free eBook today to help hospital and health plan marketers save time and money when conducting qualitative research using online Bulletin Board Focus Groups.

Employee engagement specialists from Onefish Twofish are joining forces with Customer Faithful, experts in designing the customer experience, to deliver a workshop on Differentiating the Customer Experience in 2012.

The mobile customer experience is the next edge in web-based retail sales, and its set to outpace both tablets and laptops.

MCorp Consulting launches The Smart Touchpoints Workshop, a mind-changing, eye-opening dive into how smart companies will do business in the fast-changing world of smart, digitally enabled customers.

More Than 200 Large Companies Participated In Temkin Group's Assessment Of How Companies Collect And Use Customer Experience Metrics

Andrew Reise Consulting to contribute to the advancement of the customer experience discipline.

MCorp Consulting Interviewed for "Customer Experience Maturity Defined" Research Report

Evaluation based on completeness of vision and ability to execute

Customer Experience Consultancy MCorp Publishes "Proving ROI on Customer Experience" White Paper Focused on How Making Customers Happier Can Drive Bottom-Line Results.

Study Of 192 Large Firms Provides An Extensive Benchmark Of Maturity Levels For An Important Customer Experience Management Capability

New Research Based On Feedback From 6,000 U.S. Consumers About 129 Firms Shows That Only 9% Of Companies Deliver Strong Customer Service; TV Service Providers, Internet Service Providers And Health Plans Are The Worst

Study Of More Than 800 Computer Buyers Shows That Apple Delivers Best Experience Across New Computer Purchase Process, With Largest Gap In Customer Service

Study Of 6,000 U.S. Consumers Shows That Only 7% Of Companies Deliver Good Online Experiences; TV Service Providers, Internet Service Providers And Health Plans Are The Worst

Study Of 6,000 U.S. Consumers Examines How Consumers Use Social Media Channels To Purchase Computers, Cell Phones, TVs, Insurance Policies, Health Plans, And Credit Cards

MCorp Interviewed for Recently Released Research Report, "Why You Need A Digital Customer Experience Strategy."

Study Of 6,000 Consumers Reveals That Companies Have Built Up Limited Goodwill With Customers In Report On 143 US Companies Across 12 Industries

Noventum Service Management together with the Association for Service Management International and Mikrocentrum will be having the first conference of its kind in the area of Service Economics in Europe.

Survey Of 200+ Large Companies Highlights Customer Experience Efforts And Changes SInce Last Year

Michael Hinshaw, of customer experience consultancy MCorp, is presenting a special session May 12th at the Visual Media 011 conference in San Francisco, CA titled "Smart Customers, Stupid Companies".

Study Identifies 20 Leading Practices For Collecting And Responding To Customer Feedback That Will Require New Technology And Make Current Market Research Practices Obsolete

Study Of 6,000 US Consumers Reveals What People Do After They Have Very Good And Very Bad Experience With Companies. Analysis Looks At Differences By Age, Income, Education, And Ethnicity. Report Also Looks At The Customer Bases Of 143 Companies

Target Receives The Highest Score, While Walgreens And Citibank Receive The Lowest Scores, In Temkin Group's Evaluation Of The Experience Of Finding A Nearby Store Or Branch Over The Phone At 10 Large Organizations

Survey Of 170 Large Companies Highlights Customer Experience Success In 2010 And Strong Ambitions For 2011

Customer Communication Management provides a platform to deliver smart communication, maximizing the effectiveness of all communication touch points while complying with regulatory mandates and branding guidelines.

Driven by technological innovation, these emerging forces will increasingly impact customer experience and the touchpoints that drive it.

Cyara Solutions today announced that the New Zealand's Ministry of Social Development (MSD) has adopted its Pulse product to automatically test the operations of its call centers, removing the need for daily manual testing.

New Temkin Group Research Analyzes Data From 119 Large Organizations With Voice Of The Customer Programs

Melbourne, 7 Oct 2010, Cyara Solutions announced this day that Cyara Solutions has been recognized as a National Finalist for the 2010 ICSP Most Admired Service Business Award.

Temkin Group Unveiled Its Voice Of The Customer Assessment Tool With Data From 199 Companies That Completed The Assessment

A New Breed Of Applications Called Customer Insight And Action (CIA) Platforms Help Automate Leading-Edge Voice Of The Customer Programs

Companies Are Engaging Complaints In Social Media More Aggressively Than They Deal With Complaints That Come Directly From Customers

Workshop in Boston on September 20th called "Creating A Customer-Centric Organization" will help executives transform their organizations.

Companies Neglect Customers During Critical "Engagement Phase" That Starts After A Sale Is Made.

Temkin Group Releases New Report, "The Current State Of Customer Experience," With Results From Survey Of 140 Large North American Companies. Analysis Shows The Activities And Ambitions Of Customer Experience Efforts.

Temkin Group releases a new report with its customer experience competency model. The report also includes an assessment tool that companies can use to gauge their customer experience maturity.

Temkin Group Survey Of 400+ Companies Highlights Current State Of Customer Experience

With 1 in 4 people looking to spend less on their travel by as much as 50% this year, travelers are flocking online to find the best deals. More than ever, it's imperative that travel companies capture the growing online bookings market by providing

Temkin Leaves Forrester Research After 12 Years To Help Organizations Become More Customer-Centric

Expedition expands StreamServe's commitment to sustainability and to the need for greater awareness to environmental issues around our world

Simon Faure-Field, CEO of Equal Strategy, becomes a regular columnist for Moods.SG

Connect Magazine of Carlson Wagonlit Travel investigates companies who have "a nose for business". Simon Faure-Field, CEO of Equal Strategy, shared that smell and sound implants pleasurable experiences of clients' brands.